5635 Simonton Street

Bradenton, FL  34203

(941) 400-4823

ufgatorgirl74@yahoo.com      

PROFILE:

Business professional with experience in a variety of customer service, business administrative, and property estimating environments.  Dynamic leader and goal setter with vision, organizational skills and a record of proven success, built on the ability to develop relationships and produce results.  Excellent interpersonal and communication skills with a capacity to handle multiple projects.

·         Customer Service

·         Organization Skills

·         Typing Skills

·         Decision-making Skills

·         Computer Skills - Excel, Word, Lotus Notes, PowerPoint, Xactimate.

·         Quick Learner

OBJECTIVE:

I am seeking a position where experience combined with positive interpersonal skills, initiative, and the capacity to handle multiple projects, can be utilized to mutual benefits. 

EDUCATION:

Santa Fe High School – Alachua, Florida – High School Diploma 1992

Troy State University - Troy, Alabama – 1992 - 1994

Santa Fe Community College – Gainesville, Florida – Expanded Functions/Dental Hygiene Certificate 1996

University of Florida – Gainesville, Florida – Dental Radiograph Certificate 1996

PROFESSIONAL EXPERIENCE:

American Strategic Insurance Company

Inside Claims Examiner – St. Petersburg, FL

October 2008 – Current

·         Review submitted estimates for damages to residential property as a result of Hurricane Ike, Hurricane Gustav, and Tropical Storm Faye in Texas, Louisiana, and Florida. 

Nationwide Insurance

Florida Property Claims – Master Claims Rep – FL Field

March 2008 – October 2008

·         Determined proper policy coverage’s, and when necessary, investigated, evaluated, negotiated and equitably settled all assigned homeowner property damage cases in accordance with company guidelines. 

·         Completed field inspections on damage to homeowner’s property.

·         Utilized Xactimate estimating system during field inspection to properly evaluate homeowner’s property damage.

·         Utilized best claims practices.

·         Adhered to high standards of professional conduct while providing the delivery of customer service.

·         Initiated and conducted claim follow-ups with insured.

·         Completed and submit monthly reports to upper management as required.

·         Worked irregular hours for Catastrophe duty when asked for extended periods of time. Assisted in the following storms/hurricanes:

o   Tropical Storm Fay

o   Hurricane Ike

·         Performed other duties as assigned.

Nationwide Insurance

Florida Commercial Property Claims – Sr. Commercial Field Claims Rep

June 2006 – March 2008

·         Determined proper policy coverage’s, and when necessary, investigated, evaluated, negotiated and equitably settled all assigned commercial property damage cases in accordance with company guidelines. 

·         Completed field inspections on damage to commercial property.

·         Utilized Xactimate estimating system during field inspection to properly evaluate commercial property damages.

·         Utilized best claims practices.

·         Adhered to high standards of professional conduct while providing the delivery of customer service.

·         Initiated and conducted claim follow-ups with insured.

·         Completed and submitted monthly reports to upper management as required.

·         Worked irregular hours for Catastrophe duty when asked for extended periods of time.

·         Performed other duties as assigned.

Nationwide Insurance

Commercial Property Claims – Commercial Claims Rep

July 2005 – June 2006

·         Determined proper policy coverages, and when necessary, investigated, evaluated, negotiated and equitably settled all assigned commercial property damage cases in accordance with company guidelines. 

·         Utilized best claims practices.

·         Adhered to high standards of professional conduct while providing the delivery of customer service.

·         Initiated and conducted claim follow-ups with insured.

·         Completed and submitted monthly reports to upper management as required.

·         Worked irregular hours for Catastrophe duty when asked for extended periods of time. Assisted in the following storms/hurricanes:

o   Tropical Storm Arlene

o   Hurricane Dennis

o   Hurricane Katrina

o   Hurricane Rita

o   Tropical Storm Tammy

o   Hurricane Wilma

·         Performed other duties as assigned.

Nationwide Insurance

Commercial Casualty Claims – Administrative Support Coordinator

October 2001 – July 2005

·         Assigned all commercial casualty claims to appropriate claims representative.

·         Completed commercial casualty claim reports for claim managers, associate directors and dir