EDUCATION

 

·         1995-1996     The University of Arkansas at Monticello         Monticello, AR

Major:  Business Administration

Minor:  Business Management

                       

·         1991-1993      Southern Arkansas University of Technology      Camden, AR              

Major:  Business Administration

 

·         1991             Monticello High School                                        Monticello, AR

Graduated with High School Diploma

 

 

 

LICENSES/CERTIFICATIONS

 

• State Farm Certification: Basic Estimating A-25&26

Testing Location: Arlington, TX

Received: 09/15/08

 

• State Farm Certification: Wind/Hail A

Testing Location: Arlington, TX

Received: 9/15/08

 

• Licensed as a Property, Casualty, and Surety Insurance Adjuster

Received: March 17, 2006

     Training Unlimited, LLC

     4101 West Green Oaks Blvd

     Suite 305, Box 581

     Arlington, Texas 76016

 

 

RELEVANT SKILLS

 

·         Able to work efficiently in a fast-paced environment

·         Swift learner and self starter with proven leadership abilities

·         Devoted team player

·         Possess great analytic and problem solving skills, paying close attention to detail

·         Strong ability to work in and coordinate the activities of teams.

 

WORK EXPERIENCE

 

• 09/2008-11/2008                     State Farm/Pilot Catastrophe Services                    Louisville, KY

Independent Adjuster

Set appointments in order to inspect claims of damage or loss, interpreted and applied the customer's insurance policy, negotiated settlements, and authorized payments.  Met with one to two customers a day. Closed approximately 70 files in 6 weeks.  Attended weekly trainings and/or meetings.

                                   

• 08/2006-09/2008                     Pepsi-Cola                                           Conway, AR

Merchandiser

Merchandised/stocked all store shelving, coolers, vendors, and displays with PepsiAmericas products as assigned by the Acct. Sales Manager. Rotated products to ensure freshness and to keep it from going out of date. Kept back rooms condensed and in orderly condition. Built customer relationships at store level. Reported any vendors or cooler problems to the repair service center. Performed all duties of this position in a safe manner.

 

• 02/2003-07/2006                     Rent-A-Center                                                Conway, AR

Inside/Outside Assistant Manager and Account Manager

Monitored and improved the skills of account managers as needed, trained account managers on safe loading and handling procedures, reviewed expired accounts and communicated with customers to promote timely payments, kept accurate records of past due account activity, obtained new business by telemarketing and distributing print materials, acquired new rental orders over the phone and on the sales floor, completed customer service calls in a timely manner, maintained sales floor, organized with product rent ready; delivered, assembled, installed, and picked up merchandise as required, made merchandise “rent ready” when it was returned from customer’s homes.

 

·         02/2002-01/2003                     Office Depot                                       Conway, AR

Customer Service Manager & Furniture Manager

Managed and trained new employees, helped to control inventory by overseeing high-priced technical items, Resolved the most complex customer service inquiries and complaints, helped to create a diverse clientele, assembled products for customers.

 

·         07/1999-02/2002                    Wal-Mart Corporation                      Conway, AR

Support Manager

On a regular basis; supervised a small staff, hired and trained new employees, 

and made sure that the store was stocked with an ample supply of groceries.  When senior managers are out: supervised approximately 30 employees; made sure that deposits are collected, counted, and put in the appropriate place; also resolved any customer service issues that occurred.

 

 

·         05/1997-07/1999                     McDonald's Corporation                   Conway, AR

Manager

Management of personnel (hiring, terminating, training, scheduling); resources (production,

ordering food, charting and cleaning supplies); maintained inventory, handled payroll, etc.

 

 

COMPUTER SKILLS

 

·         Windows 2000

·         Microsoft Office

·         Internet

 

INTEREST/ACTIVITIES

 

·         Member of Phi Beta Sigma Fraternity

·         Member of the Ministerial Staff at Church

·         Involved with the Martin Luther King Jr. Commission Board