Bio or Mini Resume:
DUANE E. PAULSON Urbana, Maryland 21704 Ph. 301-874-5038 Cell 301-467-9414 FloodDP@gmail.com OVERVIEW Over 17 years of broad experience within the property and casualty insurance industry. Areas of expertise include property loss inspection and adjustment, claims examination, in-house and field office management and administration, customer service, project management, and training. Responsibilities in management positions have included day-to-day supervision, contract compliance, and payroll administration. PROFESSIONAL EXPERIENCE Bellmon Adjusters, Inc. Independent Claims Adjuster – September 2005 to Present. Certified to adjust large commercial, residential, and mobile home losses on behalf of the National Flood Insurance Program (NFIP). Responsible for the adjudication of flood claims during catastrophe and non-catastrophe events for numerous insurance companies throughout the United States. Specific duties include on-site inspections, detailed documentation of losses, estimate preparation, settlement, and presentation of a comprehensive adjustment package for the client company. Provide guidance to other adjusters in relation to the NFIP policy coverages and exclusions. National Flood Services (NFS) (formerly National Con-Serv, Inc.) Supervisor, Claims Administration Group – September 2001 to September 2005. Developed and supervised the day-to-day operation of the claims unit to ensure effective and productive claims servicing. Communicated with insureds, agents, brokers, attorneys, adjusters, government personnel, and congressional offices to resolve or arbitrate disputed negotiations in an attempt to settle claims in a fair and efficient manner. Reviewed and approved Claims Examiners’ work product in excess of their payment authority. Earned payment authority equal to Program limits. Provided direction, advice, and approval on unique and problem claim cases. Implemented and monitored performance standards within the unit and ensured compliance with all claims projects, policies and procedures. Prepared and administered employee evaluations. Provided claims training to new and existing personnel, clients, and others. Participated in internal and external audits. Bellmon Adjusters, Inc. Independent Claims Adjuster – September 1999 to September 2001. Successfully adjudicated claims in fifteen states during catastrophe and non-catastrophe events for numerous Write Your Own (WYO) companies and the NFIP Direct Program. Responsibilities included on-site inspection, detailed documentation of the loss, estimate preparation, settlement, and presentation of a comprehensive adjustment package for the client company. Provided consulting services as a Catastrophe Examiner for numerous WYO companies and the NFIP Direct Program. Responsibilities included the review, evaluation, manipulation and processing of claim files. Maintained Adjuster Certification status through the Bureau and Statistical Agent (BSA). National Con-Serv, Inc. (NCSI Claims Examiner/Field Adjuster – January 1996 to September 1999. Performed all activities related to the processing and settlement of claims in accordance with the established procedures and guidelines. Calculated the amount to be paid within the policy coverage and negotiated settlement as needed to conclude claims. Corresponded with agents, brokers, attorneys, insureds, and provided technical assistance to co-workers as required. Researched prior claim history and analyzed multiple loss situations to avoid duplication of coverage and identify possible fraud. Determined coverage on claims and conferred and coordinated with the Underwriting Department on coverage problems. Adjusted and investigated claims and prepared reports for submission to Claims Administration for final review and disposition. Assisted in the resolution of problem cases. Coordinated and conducted field re-inspections. Established and served as Manager for Field Insurance Claims Offices (FICO) during catastrophe events. Provided claims training to new and existing client and staff personnel. Corporate Accountant – January 1994 to January 1996. Prepared semi-monthly payroll and related standard and ad hoc reports. Assisted with the preparation of monthly/quarterly/yearly payroll tax payments, returns, and W-2 forms. Recorded transactions related to inventory and purchasing. Maintained records of fixed asset transactions. Reviewed and processed weekly expense reports. Prepared payroll and operating bank reconciliations on a monthly basis. Maintained 1099 reporting requirements. Assisted in the upgrading of accounting and payroll systems. Assisted with all internal/external audits. Jr. Accountant, Federal Crime Insurance Program – January 1993 to January 1994. Processed daily disbursements and transfers. Reviewed daily general ledger entries and policy reference checks. Maintained cash analysis on a daily, monthly and annual basis. Developed cash and reconciliation reports for management. Prepared month-end financial transactions via journal entries and subsidiary reports. Maintained 1099 reporting requirements. Reviewed and processed NSF checks and performed debt collection activities. Assisted auditors in all internal/external audits. Served on the Claims Catastrophe Support team assisting the Claims Administration Group during catastrophe events. Sr. Accounting Clerk, Federal Crime Insurance Program – September 1990 to January 1993. Prepared and processed daily deposit, cash receipts and cash disbursements. Analyzed and posted daily activity to the general ledger. Prepared trial balance worksheets and journal entries. Assisted in training of Accounting Clerks. Served on the Claims Catastrophe Support team assisting the Claims Administration Group during catastrophe events. EDUCATION Montgomery College, Germantown, MD Richland College, Dallas, TX SPECIALIZED TRAINING Essentials of Project Management Team Building - AMA Vale Tech Property Adjusting (80 hrs) Simsol for Adjusters – Advanced Training Introduction to Property and Liability Insurance Commercial Insurance Flood Claims Processing Underwriting Training Claims Examiner Training Debt Collection SOFTWARE EXPERTISE Simsol for Adjusters Marshall & Swift Valuation N.A.D.A. Manufactured Housing Appraisal Microsoft Word and Excel Corel WordPerfect and Quattro Pro
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