|  | | National Cat Adjuster Roster | |
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| | | | Experience: | 9
| | Areas of Experience: | Residential, Commercial, Contents, Business Interruption
| | License State(s): | FL, MI, TX
| | Certifications: | USAA Insurance, Nationwide Insurance, State Farm Insurance, Citizens of Florida, Light Commercial, Commercial Roofing, California Earthquake, Licensed in Texas, Michigan (Resident), and Florida. Successfully passed Florida Builder's Exam.
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Bio or Mini Resume:
Kim L. Millard
16564 Wayne
Livonia MI 48154
(734) 464-6015
(734) 347-0599
kimmillard1@msn.com
Objective: Seeking a position as a property claims representative with a progressive, customer-centered company to use my proficient technical, organizational, communication and problem-solving skills in claim settlement in a positive and challenging environment.
Highlights of Qualifications
• Strong organizational and planning skills. Typically managed a yearly claim load of at least 600+ property claims.
• Facile estimate-writing skills for most structure-related losses. Experienced in MSB software.
• Interpreted and applied policy language. Facilitated work of other adjusters by applying contract knowledge to assist with complex coverage issues.
• Utilized advanced writing skills to compose letters to explain claim settlement or denial on complex files.
• Negotiated quick fair settlement of claims using skills of persuasion and through use of Marshall-Swift Boeck Integriclaim estimating software to create professional-looking repair estimates. Also proficient in Xactimate 24 and Simsol.
• Initiative. Organized and highly motivated self-starter. Able to work productively and efficiently with minimal supervision.
Relevant Skills and Accomplishments
Organization and Prioritizing
• Effectively handled very high claim volume on higher-end homes while keeping backlog and customer complaints to a minimum.
• Settled claims expediently and equitably most often either at the initial inspection or on the first telephone contact.
• Employed software such as Microsoft Outlook Calendar and Tasks to maintain diary effectively and ensure prompt follow up.
Technical Skills
• Evaluated building and content losses incorporating a variety of tools including estimating software, internet shopping, and personal research. Settled most losses on a first-call/first-inspection basis.
• Adept in contract language interpretation and application. Considered a go-to resource by co-workers and managers on complex coverage issues.
• Highly proficient in use of computer software applications and office equipment.
Communication Skills
• Solid negotiating skills. Able to gain a homeowner’s cooperation and trust to ensure a file is closed quickly, efficiently and equitably. Negotiation skills also enabled me to settle issues of scope and pricing with contractors expediently and fairly.
• Strong interpersonal and verbal skills. Most often able to explain and settle a claim on initial inspection with minimal callbacks from the homeowner.
• Expansive vocabulary
Problem Solving
• Resolved complex issues of coverage, scope and pricing with minimal consultation. Highly respected by co-workers, contractors and managers for thoroughness and conscientious attention to detail.
Employment History
11/98 – 07/05 Property Claims Representative Auto Club Group Insurance Company, Dearborn MI
10/05 3/06 Hurricane Wilma Catastrophe Claims – South Florida, The ASU Group. Successfully closed over 150 Hurricane Files. Major Carriers included Mercury Insurance, Poe Financial Group, and Citizens.
5/06 – 9/06 Midwest Hail and Wind Storms – Eagle Adjusting. Carriers Included Homesite, MetLife, USAA and Liberty Mutual..
04/06 – Present Property Claims Adjuster Superior Adjustment Bureau, Commerce MI. Handle large fire and water losses for such carriers as Auto-Owners and Meemic.
Education
Bachelor of Arts Economics and Management Albion College, MI
Professional Associations
Full Member – National Association of Christian Catastrophe Insurance Adjusters
Notes/Other Information:
I am an experienced and highly motivated property claims adjuster who is considered extremely knowledgeable, conscientious, and likeable by co-workers, supervisors, and other associates. I am able to travel if required for CAT duty or to relocate promotion/advancement. I have also worked catastrophe duty for Hurricane Wilma in 2006 and am actively engaged in continuing education and gaining additional professional certifications including an AIC designation and have successfully passed Florida Builder's Exam and obtaining license.
Texas All-Lines Adjusting License. # 1379374. Expires 3/29/08
Michigan Resident License # 0412585
Florida Adjusters License # P018425
California Earthquake Certified
Light Commercial Certification (Non-Steel Structures up to 4 stories.)
| | Contact Info for Kim Millard:
16564 Wayne
Livonia, MI 48154-2266
Cell Phone: 734-347-0599
Phone: 734-464-6015
Fax: 414-434-6015
Use the form below to contact this adjuster for additional information. | |
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