OBJECTIVE

Experienced property and liability adjuster seeking a position handling catastrophe claims in North America, and daily claims in the Detroit / Flint MI area.

SUMMARY OF QUALIFICATIONS

·     Achieved consistent client satisfaction.  Adept at developing credibility and confidence with the public.  Operate well in a free, unstructured environment.  A solid reputation of upholding high ethical standards and realizing corporate goals and objectives.

·     Thirty years experience with increasing responsibilities in the Insurance Industry, as a resident or independent adjuster handling property losses up to $500,000.00, for personal and commercial lines of business.

·     Field adjuster, examiner, or team leader on over 30 declared catastrophes, including 8 months on Hurricanes Katrina and Wilma, 4 months on Hurricane Andrew, 2 months on Hurricane Georges, and 2 months on Hurricane Alicia.

·     Team leader / manager of a catastrophe unit during Hurricanes Georges and Andrew.

·     Extensive experience handling liability claims with complex injuries, including death, and paralysis.

·     Experience with environmental claims, involving CO poisoning, lead poisoning, and chemical spills.

·     Experienced with CGL and E&O claims.

·     Senior examiner for 7 years with USAA Insurance.

·     Strong organizational skills.

ACCOMPLISHMENTS

·     Ability to communicate effectively with customers, clients, management, and staff.

·     Proficient with Xactimate, Simsol, and Integra estimating programs.

·     Able to download photographs and upload files to carrier through the computer.

·     Experienced with Word documents and Excel spreadsheets.

·     Michigan Independent Adjuster's license.

·     Flood Certified.

·     SCLA (Senior Claims Law Associate) designation.

EXPERIENCE

Claims Consultant, Inc., Brighton, MI

Senior Adjuster, 2005 - Present

·     Adjusted approximately 100 personal lines property claims for Grange Insurance.

·     Handled over 400 residential and commercial property claims for Citizens Insurance of Florida, involving Hurricanes Katrina and Wilma.

·     Adjustments included the investigation, coverage determination, inspection, scope, photographs, and completion of the repair estimates for all applicable coverages.

·     Investigated suspected fraud on several claims.

·     Obtained Flood Ceritification.

Strongrich, Reschly, Inc., Fenton, MI

Senior Adjuster, 2004 - 2005

·     Independent adjuster handling 1st and 3rd party claims for personal and commercial lines of business for several carriers.

·     The adjustment of these losses included coverage analysis, inspection, investigation, adjustment, evaluation, mediation/facilitation, and settlement of losses up to $500,000.00.

McMartin Wasek and Associates, Inc., Bay City, MI

Senior Adjuster, 2001 - 2004

·     Independent adjuster handling 1st and 3rd party claims for personal and commercial lines of business for several carriers.

·     Marketed and obtained new clients.

·     Attended several mold remediation and litigation seminars.

USAA Insurance, San Antonio, TX

Senior Examiner, 1994 - 2001

·     Supervised and adjusted 1st and 3rd party claims for personal lines of business, up to policy limits, including excess policies.

·     Managed and directed General Adjusters, Independent Adjusters, Experts, and Attorneys.

·     Provided authority to negociate and settle claims.

·     Handled litigation, including unfair trade practices and bad faith.

·     Adjusted environmental claims, including lead poisoning, CO poisoning, and chemical spills.

·     Facilitated settlement conferences.

·     Obtained SCLA.

Allstate Insurance, Atlanta, GA

Senior Staff Field Rep, 1973 - 1994

·     Resident staff adjuster handling 1st party property claims up to $300,000.00, and 3rd party auto liability and injury claims.

·     Established Sears Synergy Program as a replacement service.

·     Facilitated the Direct Repair Program for contractors.

EDUCATION

Incarnate Word, San Antonio, TX

B.S., 2000

GPA: 4.0. Obtained 12 credit hours towards BS degree

Broward Community College, Ft Lauderdale, FL

B.A., 1977

Obtained 16 credit hours towards degree.

Coconut Creek High School, Coconut Creek, FL

H.S. Diploma, 1976