Thomas E. Pierce
1801 Ireland Drive
Leander, Texas 78641
Home: (512) 260-3136
Office: (512) 260-3135
Pager: (800) 313-2352
Fax: (512) 628-3299
Mobile: (512) 750-6729
OBJECTIVE
To provide superior claim investigation, appraisal, reporting and adjusting services to the insurance industry as a multi-line adjuster through utilization of technical, administrative and interpersonal skills.
SUMMARY OF QUALIFICATIONS
Possess over thirty years successful experience in the insurance and customer service industries involved with operations and management. Have the ability to define and uphold productivity and quality control standards, manage and motivate both technical and administrative personnel, and maintain customer satisfaction utilizing experience in loss assessment, problem solving, leadership and communication skills. Established, organized and maintain a totally digital office environment.
EXPERIENCE
INDEPENDENT CATASTROPHE CLAIMS ADJUSTER 2000 - present
Tom Pierce Adjustment Services, Leander, Texas
Operating as an independent claims adjuster providing multi-line adjustment services including property, casualty and liability claim investigation, salvage handling and claim settlement to insurance carriers. Extensive experience in property, auto, heavy equipment and recreational vehicles. Specialized in storm catastrophe operations.
REGIONAL CLAIMS REINSPECTOR 1999-2000
ACCESS Claims Service, CCC Information Systems
Supervised quality control for independent appraisers and direct repair shops in Texas and Louisiana. Conducted field re-inspections to ensure compliance with client guidelines for claim settlement. Compiled data for reporting loss severity to client for given territory.
INDEPENDENT CLAIMS ADJUSTER ___1997-1999
Tom Pierce Adjustment Services, Austin, Texas
Owner of claims service providing multi-line adjustment services including property, casualty and liability claim investigation, salvage handling and claim settlement to insurance carriers. Extensive experience in property, auto, heavy equipment and recreational vehicles.
INDEPENDENT CATASTROPHE CLAIMS ADJUSTER 1996
Adjusted property claims resulting from natural disaster, Hurricane Fran, September 1996 in Fayetteville, North Carolina. Received assignments from and worked with USAA staff personnel for claim resolution and closing.
INDEPENDENT CLAIMS ADJUSTER 1994-1996
Crocker Claims Service, Round Rock, Texas
Adjusted property and casualty claims, including loss evaluation, damage appraisal and settlement negotiation. Principle auto and heavy equipment damage appraiser.
INDEPENDENT AUTO DAMAGE APPRAISER 1992-1993
Independent Appraisal Service of Dallas, Garland, Texas
Appraised damage to vehicles composed descriptive reports for use in insurance claim settlement. Developed actual cash value quotes for total loss valuation.
AUTO DEALERSHIP SERVICE MANAGER 1991-1992
Red Bird Ford, Duncanville, Texas
Organized and managed service department operations. Supervised four service advisors and twenty-two automobile technicians and department staff.
PARTS & SERVICE DIRECTOR / BODY SHOP MANAGER 1989-1991
Ralph Thomas’ Love Ford, Dallas, Texas
Directed production, quality customer relations and financial administration for fixed operations departments of dealership. Established and supervised productivity standards resulting in a 90% follow through of time-promised delivery. Maintained high profitability through innovative service merchandising and aggressive body shop estimating. Primary administrator for in-house extended service contract, including policy sales, renewals and claim settlement. Supervised staff of four managers and one hundred twenty technicians and employees.
Managed body shop operations. Responsible for monitoring workflow, productivity, quality and sustaining profitability.
PRESIDENT / OPERATIONS MANAGER 1985-1989
Body Works, Carrollton, Texas
Executive in charge of operations of independent body shop. Duties included production, quality control, customer relations, staff management and financial administration. Maximized customer satisfaction through high standards of quality and timely return to vehicles.
LICENSES and CERTIFICATIONS
Texas Department of Insurance Expires: 2/28/2009
ID Number: 599860
Qualifications Adjuster – Property and Casualty
N.F.I.P. Flood Certification
FCN - 05050135
Recertified - 5/10/2007
Xactware Xactimate 24 Certificate Level 1 Expires: 1/29/2009
Certification Number: 000017161
California Earthquake Adjuster
Accredited: April 1, 2005
F.E.M.A. Certified Habitat Inspector
Certified: 1996
MILITARY SERVICE
UNITED STATES MARINE CORPS
1974-1978
Aircraft avionics technician specializing in communication, navigation and identification.
Received three meritorious masts (commendations).
Promoted to sergeant meritoriously.
COMPUTER SKILLS