Robert A. Yanks

3430 Huffman Road 

Medina, Ohio44256

Telephone: 330-721-9891  Facsimile: 330-721-7762  E-fax:  330-319-8542

Email: rayanks2007@zoominternet.net

OBJECTIVE: Seeking work as an independent property claims representative where I can use my

proficient technical, organizational, and problem-solving skills in claim settlement in a challenging environment.

OVERVIEW OF QUALIFICATIONS & EXPERIENCE:

v  Expertise gained over 28+ years in the investigation, estimating and settlement of claims i.e. field interviewing, property loss inspections, preparation of files, determination and verification of actual damage

v  Organized and highly motivated self-starter

v  Proven ability to maintain a balanced and objective viewpoint in addressing problems with policy holders, contractors, and/or attorneys

v  Effective and efficient in the handling/processing of high volume of claims

v  Catastrophe work for hurricanes in the Virgin Islands and flood, hail, wind storms in Ohio, Tennessee, and West Virginia

v  Software expertise in Xactimate, Microsoft Word and Excel

2007-to present                        Northeast Adjust Services                     Akron, Ohio

1996-2007                    Crawford & Company                            Cleveland, Ohio

1995-1996                    Alex Sill & Company                              Cleveland, Ohio

1992-1995                    Independent Contractor                                    Lakewood, Ohio

1989-1992                    U.S. Government-GSA                           Cleveland, Ohio

1985-1989                    Independent Contractor                                    Lakewood, Ohio

1979-1985                    Nationwide Insurance                           Parma, Ohio

LICENSES:

v  Texas Department of Insurance License #1448925

v  National Flood Certification #06050373

v  Personal License for Xactimate 25

EDUCATION:

v  KentStateUniversity                                  B.S. Criminal Justice Administration

v  CuyahogaCommunity College         A.A. Law Enforcement Administration

v  Seminars for mold remediation, mobile home claims, residential claims, flood training

PROFESSIONAL & COMMUNITY MEMBERSHIPS:

v  Past President, current member of Cleveland Claims Association

v  Current member of Youngstown Claims Association

v  Volunteer with Catholic Ministry to prisoners at Medina County Jail

MILITARY SERVICE:

v  1968-1971 US Army, 82^nd Airborne Division, Signal Corp, Sgt. E-5 with Honorable Discharge

PERSONAL EQUIPMENT:

v  Laptop (wireless internet) with portable printer

v  Digital Camera

v  GPS System

v  Truck, ladders and other necessary tools

PROFESSIONAL & PERSONAL REFERENCES:             Available upon request