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Craig Peterson

Experience:

Areas of Experience:

Residential

License State(s):

AL, CA, FL, LA, MD, MA, MS, NC, OH, OK, SC, TX, VA

Certifications:

NFIP, CA Earthquake, Mold, XM8, MSB

Online Resume

Bio or Mini Resume:

Craig Peterson
801-201-9293 338 Via Tuscany Loop, Lake Mary, FL 32746 maxair@cfl.rr.com________________________________________

Dynamic, entrepreneurial leader with a strong track record of successful performance in fast paced organizations. Uses excellent communication, presentation, organizational and interpersonal skills to reach goals. Highly motivated, adaptable and works with limited supervision, in team or on own initiative. Natural communicator, who is comfortable in the spotlight or behind the scene, exudes enthusiasm and a winning attitude & provides superior customer service.

ADJUSTER HIGHLIGHTS
 Quick study, became Allstate’s #1 claims closer within four months of hire; first adjuster to close; 100, 200 & 300 claims in 2004, including 46 in a single week (remains Allstate record).
 Well versed in all aspects of estimating from Structure to Mold, FRC to Contents and A.L.E. to Loss of Rental Income.
 Competent and knowledgeable in all facets of interior and exterior construction.
 Accumulated 10 years of CAT Adjuster experience.
 CAT Team Field Supervisor to 120 Hurricane Wilma Adjusters.
 Administrative Manager to 15 Field Adjusters.
INSURANCE LEADERSHIP
Pilot Catastrophe Services, Mobile, AL (2004 – 2008)
Certified Insurance Claims Adjuster
Uses extensive construction, sales and marketing background with strong organizational & communication skills to investigate, evaluate and equitably settled homeowner catastrophe claims in accordance with the terms & conditions of the policy coverage while providing excellent customer service. Rewarded with rapid advancement through company ranks.

Fast Path Adjuster – Liberty Mutual (OK, MA, CA, VA, OH) December 2007- February 2008 (Contract)
Investigated, estimated and closed claims within 48 hours on 5 separate CATS as well as regular business claims.
 Wrote estimates in Xactimate 25 based on information provided from the insured regarding interior and exterior damage to their homes and property.
 Determined if coverage was afforded based on policy knowledge.
 Investigated claims via google earth and other satellite websites.

Litigation Unit Lead Estimator - Allstate (TX, LA, MS, AL, FL) July 2006 – August 2007
Headed specialty team of estimate writing specialists created for evaluating, reviewing and correcting all facets of current and prior estimates.
 Wrote comprehensive supplemental estimates from photos, adjuster’s scope notes & measurements, contractor bids and attorney supplied estimates on difficult & high profile litigation files.
 Generated Excel spreadsheets, comparing Allstate estimates to any independently submitted estimates. These spreadsheets were used as a specialized side by side comparison, line by line or room by room, in order to verify pricing and items.
 Recruited to be a member of the MSB IntegriClaim UR2 Testing Team

Engineering Unit Inside Adjuster–Allstate (Louisiana, Mississippi) May 2006- July 2006
Processed complex & technically difficult large loss claims to completion, wrote comprehensive supplement estimates on Attorney Rep and Litigation claims.
 Recognize building materials as well as the many other facets of property losses while reviewing Engineer reports and writing estimates based on the information and photos provided.
 Presented findings to superiors for review.
 Made payments according to the policy provisions and coverage’s.

Mediation Unit Inside Adjuster – Allstate (Louisiana, Mississippi) April 2006 - May 2006
Negotiated settlements with insured’s and reached agreements to close their claims prior to the scheduled State sponsored mediation dates.
 Discussed differences, found common ground, worked under immense pressure & time constraints to resolve claims.
 Wrote estimates to gain authorization and justification for each settlement.
Craig Peterson, Page 2
801-201-9293

Admin Manager - Citizens February 2006 – April 2006
Initiated and hosted “Supplement” training sessions for all field adjusters chosen for clean up. Directed 15 field adjusters through clean up.
 Reviewed their estimates, approved, made corrections or returned with request for corrections.
 Filed daily reports and made diary entries into the system.
 Approved & submitted payroll requests and payment requests.

File Examiner ($100K auth) - Citizens December 2005 – February 2006
Reviewed 50-80 estimates submitted by CAT Adjusters per day.
 Authorized payments of estimates up to $100,000 dollars or rejected estimates and recommended corrections.
 Approved fee schedule pay requisition sheets for CAT Adjusters

CAT Team Technical Advisor/Field Supervisor - Citizens October 2005 – December 2006
Assisted in the Orientation program for the Hurricane Wilma CAT Adjusters.
 Managed 120 CAT Adjusters on 2 coasts in South Florida.
 Trained those adjusters on all aspects of scoping losses, writing estimates, documentation, photographing damages.
 Instructed them on the use of the computer estimating program, uploading claims, photos and diary entries.
 Physically assisted them when scoping complex & difficult losses.

Inside Louisiana Mold Adjuster - Allstate September 2005 – October 2005
Wrote estimates based on information gathered from insured over the phone, information from Vendor mold assessment reports and Outside Adjusters reports.
 Communicated with the insured directly.
 Maintained file documentation, made appropriate follow-ups and managed all claims to completion.

Outside Florida Mold Adjuster - Allstate May 2005 – September 2005
Possessed excellent interpersonal communication and computer skills as well as construction knowledge while scoping losses, documenting damages and writing comprehensive supplement and mold estimates based on information and photographs gathered on site.
 Closed the highest daily percentage of claims in the territory.
 Settled all claims in a timely manner.

Inside Florida Mold Adjuster – Allstate September 2004- May 2005
Wrote supplement and mold estimates based on information gathered from insured over the phone, information from Vendor mold assessment reports and Outside Adjusters reports.
 Became primary file handler.
 Maintained all files to resolution.
 Closed a record setting 320 mold & supplement claims in just 8 months.

________________________________________
INDEPENDENT ADJUSTER LICENSES
 Florida Resident Independent Adjusters License Number #E145671
 Alabama Non-Resident Independent Adjusters License Number #A262709
 Louisiana Non-Resident Independent Adjusters License Number #433446
 Mississippi Non-Resident Independent Adjusters License Number #10015930
 North Carolina Non-Resident Independent Adjusters License Number #8297471
 Oklahoma Non-Resident Adjuster License Number #40030483
 South Carolina Non-Resident Adjusters License Number #440826
 Texas Non-Resident Independent Adjusters License Number #1395131
________________________________________
COMPUTER SKILLS
Xactimate 24 & 25, MSB IntegriClaim, DeLorme, Punch, NextGen, CTS, CIC, Excel, Word, PowerPoint, Outlook, Outlook Express, Photoshop, Act

Contact Info for Craig Peterson:
338 Via Tuscany Loop
Lake Mary, FL 32746
Cell Phone: 801-201-9293
Phone: 801-201-9293
Fax: 407-549-3738
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