Bio or Mini Resume:
WALLY BARRY
9412 Carson Ranch Rd.
Crowley, Texas 76036
Home: (817) 238-3862 Cell: (817) 703-2867
BILINGUAL PROPERTY & LIABILITY ADJUSTER
Self-motivated, dependable and detail oriented Texas licensed property and casualty adjuster with excellent customer service and problem solving skills who possesses the leadership ability to train and encourage others.
¨ Certified State Farm Adjuster ¨ Bilingual (Spanish)
¨ State Farm Flood Certified ¨ Exactimate
PROFESSIONAL EXPERIENCE
INDEPENDENT PROPERTY ADJUSTER 2005 to Present
CATASTROPHE ADJUSTER
Investigate, evaluate and negotiate first party property claims via field inspection.
· Currently contracted with:
• Pilot • Evans Claims
• NADO Insurance Claims • Citizens Catastrophe
AAA, Irving, Texas 2004 to 2005
SENIOR CLAIMS ADJUSTER
Investigate, evaluate, negotiate and resolve casualty and first party injury claims.
· Evaluate and resolve claims based on scene investigations, interviews and police reports
· Bilingual liaison for Spanish speaking calls
AMERICAN CENTURY CLAIMS, Fort Worth, Texas 2002 to 2004
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SENIOR CLAIMS ADJUSTER
Investigate, evaluate, negotiate and resolve casualty and first party injury claims.
· Evaluate and resolve claims based on scene investigations, interviews and police reports
Bilingual liaison for Spanish speaking calls
WALLY BARRY
NATIONWIDE INSURANCE, North Richland Hills, Texas 2000 to 2002
SENIOR CLAIMS ADJUSTER
Investigate, evaluate, negotiate and resolve casualty and first party injury claims.
· Evaluate and resolve claims based on scene investigations, interviews and police reports
· Single point of contact for claimants
· Arbitrator of Arbitration Forums
· 80% success rate responding to arbitration board
· Catastrophe call center claims representative
· Bilingual liaison for Spanish speaking calls
INSPIRE INSURANCE SOLUTIONS, Fort Worth, Texas 1996 to 2000
CALL CENTER SUPERVISOR – KEMPER INSURANCE
Supervise and coordinate seven employees to meet demands of high volume call center environment.
· Coordinate staff schedules to meet high call volume limiting hold time to under one minute
· Prepare and analyze weekly reports to ensure compliance with contract obligations and call center efficiency
· Investigate atypical new business for home owners and auto insurance coverage prior to issuance
· Hire and train new employees
· Resolve insured complaints
· Bilingual liaison for Spanish speaking calls
GAINSCO INSURANCE COMPANY, Fort Worth, Texas 1991 to 1996
ASSISTANT UNDERWRITER - UNIT LEADER
Provided underwriting support to external sales force.
· Distinguished as top producer in department by 100 percent
· Selected to participate in special task force, which created, developed and implemented new software
· Corresponded with general agents to ensure compliance with company and state mandated guidelines
· Trained new employees
· Bilingual liaison for Spanish speaking clients
EDUCATION
DeVry Institute of Technology Course of Study: Computer Information Systems
Tarrant County Community College Course of Study: Associates of Science
Leonard’s Training Programs, Inc. Earned LRA, Types II and IV Adjuster licenses
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