Bio or Mini Resume:
Christopher Smith 325 South Jupiter Road #122-Allen, Texas 75002 Phone: 972-955-9852 NCO Group-Richardson, Texas (02-2008 to 04-2008) Client Services · Updating numerous hospital accounts for patients with balances owed on a day to day basis. · Responsible for verifying charities for patients at all SSM Hospital locations in Missouri. · Overall duties for Baylor Medical Centers in Texas were to see that all current active accounts running through Baylor systems were updated with the correct balances, insurance information, and personal information. · Verifying Medicade for all qualifying patients at University Hospital in San Antonio, Texas. Sage Telecom-Allen, Texas (01-2007 to 01-2008) Sales Representative · Adhere to Sales script to answer calls from potential customers regarding telephone service, while providing great customer service; identify and discuss customer’s telephone service needs; provide product and pricing information, emphasizing savings opportunities and using assumptive sales and rebuttal techniques to close the sale. · Review customer service records using outside vendor’s internet based application to verify current telephone service options and billing information. · Administer Third Party Verifications for each sale by conference-calling outsource vendor and reviewing each customer’s sales order. · Meet or exceed all statistical goals and sales quotas as defined by Sales Management, such as Conversion Rate, Not Ready Time (NRT), Log in Percentage, and Quality. · Complete customer sales order forms and input customer information into systems, following all company and departmental procedures for order processing. · Call customer to provide follow up when necessary. Sage Telecom-Allen, Texas (11-2006 to 01-2007) Collections Representative · Answer calls from customer’s regarding account balances, associated fees, invoice mailing dates, and payment due dates; direct calls not relating to payments and account balances to appropriate departments. · Collect and submit debit, credit card, check by phone payments from customers. · Advise customers of appropriate payment options including debit, credit card, check by mail, money order, check by phone, Western Union Quick Collect, electronic payments, and other available payment methods. · Assist customers with calculating amounts due and making payment arrangements to avoid phone service interruption. · View, research, and analyze orders, payment information, and other customer account information, utilizing Sage applications, to resolve payment issues and disputes. · Enter notes to customer account immediately after each phone call to summarize conversation, payment arrangements, and other relevant information. · Handle irate customers in professional manner and escalate or redirect calls when appropriate. VF Corporation-Allen, Texas (08-2004 to 11-2006) Nautica Outlet Store-Key Holder · Responsible for ensuring that entire staff is trained to acknowledge and adhere to all customers in a friendly open manner. Ensuring that every customer is thanked for shopping at our store. · To ensure that staff circulated throughout the store to assist customer(s) with their needs multiple customers at one time. · Listen, comprehend and respond to customer comments/ questions in person or over the phone using available resources. · Keep self and staff current on all company/ store policies, procedure and guidelines, including governmental regulations. Ensure they are adhered to all associates. · Responsible for recruiting, hiring, and training staff in all aspects of their job responsibilities, including excellent customer service and selling skills. Recognition/Awards Admiral’s Circle Award- District Employee of the Month-April, 2006 Educational Background Allen High School, Allen, Texas 2005 Graduate Collin County Community College, Plano, Texas- Summer 2006 to Present Kaplan University, Dallas, Texas, April 2008 Certified and licensed Property and Casualty insurance adjuster by the Texas Department of Insurence, 2008
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