Bio or Mini Resume:
Phillip C. Piper, AIC 2727 Owl Hollow Rd., Franklin, TN 37064 Cell: 615-416-0579 EDUCATION Auburn University at Montgomery, Alabama Bachelor of Arts, Speech-Language Pathology CERTIFICATIONS/LICENSURES Series 6 & 63 Securities licensed Property & Casualty and Life & Health insurance licensed Associate in Claims (AIC) PROFESSIONAL WORK EXPERIENCE 9/07 – 4/08 Piper Insurance & Financial Services, Franklin, TN Agency Owner/Sales Producer/Consultant Sell Property & Casualty, Commercial, Life/Health, & Financial service insurance products to consumers and businesses. Day-to-day operations of the office which included; staffing decisions, sales plan, tracking of sales data and marketing. Consulting services to local business owners. Reason For Leaving: I was not able to sell certain financial products that I was told I could at the time of hire. This greatly affected the income that I was able to make in the agency. 2/06 – 8/07 Nationwide Insurance, Denver, CO Agency Development Sales Manager Prepare a distribution plan for the district to achieve profitable growth in Property & Casualty and Financial Services. Provide market support for products; auto, home, commercial, basic life, including responsibility for creating district plans within the scope of sound portfolio management to achieve growth and profit goals. Responsible for recruiting, hiring, training and developing agency principals and producers in the district. Manages the performance and results of district agents through training, product support and collaboration on design strategy of business plans. Works with district agents to establish goals, prepares and implements plans, monitors results and makes needed adjustments to plans. Reason For Leaving: My family did not like living in Colorado (at all) and wanted to move back to the south. Catastrophe Team Leader/Property Adjuster Handled property claims throughout the country. Handled all types of property claims to conclusion. Trained new adjusters to write estimate, interpret policies, etc. Completed inspections with newer adjusters for damage identification. Completed reinspection on more complex claims. 9/04 – 2/06 Piper Insurance Claims Services, Mobile, AL Catastrophe Property Adjuster Handled wind & flood claims for multiple insurance companies along the Gulf Coast & in Miami/Fort Lauderdale, FL areas. Extensive Knowledge of Xactimate & Integra Claims property estimating software. Extensive knowledge of multiple automobile estimating software programs. Reason For Leaving: This was a temporary assignment position; hurricane duty. 7/02 – 9/04 Piper Insurance & Financial Services, Semmes, AL Agency Owner/Producer Sold Property & Casualty, Commercial, Life/Health, & Financial service insurance products to consumers and businesses. Day-to-day operations of the office which included; staffing decisions, sales plan, tracking of sales data, and marketing. Marketed services to customers looking for an insurance agent and to mortgage and real estate companies for potential referrals. Door-to-door public relations/sales in local and surrounding communities. Aggressive telemarketing plan with results! Advised clients as to the most suitable coverage for them and their current insurance needs. Reviewed existing policyholder policies and recommended any changes. Reason For Leaving: Allstate decided to no longer write property insurance along the gulf coast of AL. My renewal business was not large enough to sustain such a hit to the agency cash-flow. 5/01 – 7/02 Southern United Insurance, Mobile, AL Claims Division Manager Day-to-day operations of the claims office. Direct staff of 30+ employees as well as 30+ indirect staff. Collected tracked data monthly and prepared report for the Vice President of Claims. Taught training class on Negotiations, Injury Evaluation & Settlements. Made staffing decisions and handled all new hire orientation. Handled all performance issues, compensation adjustments, scheduled additional training for staff as needed, scheduled continuing education and licensing of all employees in 6 states. File reviews and desk reviews for quality assurance and provided feedback to appropriate adjuster/manager. Conducted weekly office meetings. Handled all phases of audit and budget preparation. Approved any restriction of coverage. Worked Catastrophe duty as needed. Reason For Leaving: Took the opportunity to open and own my own business. 3/98 – 5/01 GuideOne Insurance, Montgomery, AL Multi-Line Resident Claims Adjuster Handled all phases of automobile & homeowner claims. Handled litigation files until suit filed. Negotiated injury settlements with injured parties and/or their attorneys. Completed inspection estimates on damaged vehicles and/or properties and reach agreed repair price. Responsible for disposition of salvage and initial subrogation proceedings. Worked Catastrophe duty as needed. Reason For Leaving: Company down-sized and closed all “remote” offices. 8/93 – 3/98 Progressive Insurance, Ocala, FL Claims Branch Manager Day-to-day operations of the claims office. Direct staff of 8+ employees; 7 claims associates and 1 clerical associate. Collected tracked data monthly and prepared report for the Regional Claims Manager. Taught training class on Negotiations, Injury Evaluation & Settlements. Made staffing decisions and handled all “in office” new hire orientation. Handled all performance issues, compensation adjustments, scheduled additional training for staff as needed and scheduled continuing education. File reviews and desk reviews for quality assurance and provided feedback to appropriate adjuster. Conducted weekly office meetings. Handled all phases of audit and budget preparation. Approved any restriction of coverage. Worked Catastrophe duty as needed. Reason For Leaving: Family issues; brother suffering from serious health issues back in Alabama; moved back to AL to be closer to him.
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