Kim L. Millard

5790 NW Dublin

Port St. Lucie, FL  34986

 (734) 347-0599

kimmillard1@msn.com

Objective: Seeking a position as a property claims representative to use my proficient technical, organizational, communication and problem-solving skills in claim settlement adjusting daily residential and commercial property claims in Central and South Florida as well as catastrophe claims as needed.

Highlights of Qualifications

·         Strong organizational and planning skills. Typically managed a yearly claim load of at least 600+ property claims.

·         Facile estimate-writing skills for most structure-related losses. Experienced in MSB, Xactimate 25, and Simsol software.

·         Interpreted and applied policy language. Facilitated work of other adjusters by applying contract knowledge to assist with complex coverage issues.

·         Utilized advanced writing skills to compose letters to explain claim settlement or denial on complex files.

·         Negotiated quick fair settlement of claims using skills of persuasion and through use of Marshall-Swift Boeck Integriclaim estimating software to create professional-looking repair estimates. Also proficient in Xactimate 24 and Simsol.

·         Initiative. Organized and highly motivated self-starter. Able to work productively and efficiently with minimal supervision.

Relevant Skills and Accomplishments

Organization and Prioritizing

·         Effectively handled very high claim volume on higher-end homes while keeping backlog and customer complaints to a minimum.

·         Settled claims expediently and equitably most often either at the initial inspection or on the first telephone contact.

·         Employed software such as Microsoft Outlook Calendar and Tasks to maintain diary effectively and ensure prompt follow up.

Technical Skills

·         Evaluated building and content losses incorporating a variety of tools including estimating software, internet shopping, and personal research. Settled most losses on a first-call/first-inspection basis.

·         Adept in contract language interpretation and application. Considered a go-to resource by co-workers and managers on complex coverage issues.

·         Highly proficient in use of computer software applications and office equipment.

Communication Skills

·         Solid negotiating skills. Able to gain a homeowner’s cooperation and trust to ensure a file is closed quickly, efficiently and equitably. Negotiation skills also enabled me to settle issues of scope and pricing with contractors expediently and fairly.

·         Strong interpersonal and verbal skills. Most often able to explain and settle a claim on initial inspection with minimal callbacks from the homeowner.

·         Expansive vocabulary

Problem Solving

·         Resolved complex issues of coverage, scope and pricing with minimal consultation. Highly respected by co-workers, contractors and managers for thoroughness and conscientious attention to detail.

Employment History

11/98 – 07/05    Property Claims Representative    Auto Club Group Insurance Company, DearbornMI (313) 336-1234

10/05 3/06          Hurricane Wilma Catastrophe Claims – South Florida, The ASU Group – Okemos MI  (800) 820-8006    Successfully closed over 150 Hurricane Files. Major Carriers included Mercury Insurance, Poe Financial Group, and Citizens.

5/06 – 9/06 Midwest Hail and Wind Storms – Eagle Adjusting. Carriers Included Homesite, MetLife, USAA and Liberty Mutual. (Catastrophe assignments in Madison WI, St. Louis, and Indianapolis)

04/06 – 07/07     Property Claims Adjuster   Superior Adjustment Bureau, Commerce MI.  Handled large residential and liability losses.  Clients included Acuity, State Farm, Auto-Owners and Meemic. Several claims were total losses exceeding $250,000.

04/07 – Present   Commercial Property Adjuster – Charles Oliveri, Inc.  (856) 979-3368

Settling progressively larger commercial property losses including large restaurant fires up to $500,000. Main client is United America Insurance Group.

07/07 – Present    Property Claims Adjuster – Rhino Claims Services Indianapolis IN. (317) 596-9689

Handle residential claims for Southeast Michigan territory for losses up to and including total-loss fires. Main client is Fidelity National Insurance

Education

Bachelor of ArtsEconomics and Management       Albion College, MI

Professional Associations

Full Member – National Association of Christian Catastrophe Insurance Adjusters

Notes/Other Information:

I am an experienced and highly motivated property claims adjuster who is considered extremely knowledgeable, conscientious, and likeable by co-workers, supervisors, and other associates. I am able to travel if required for CAT duty or to relocate promotion/advancement.  I have also worked catastrophe duty for Hurricane Wilma in 2006 and am actively engaged in continuing education and gaining additional professional certifications including an AIC designation and builder’s license. Additionally, I have passed the State of Florida Builders Examination.

Texas All-Lines Adjusting License. # 1379374. Expires 3/29/08

Michigan Resident License # 0412585

Florida Adjusters License # P018425

California Earthquake Certified

Light Commercial Certification (Non-Steel Structures up to 4 stories.)

Other Certifications include State Farm Insurance, Nationwide Insurance, Citizens of Florida, TWIA, and USAA Insurance. I have recently completed flood certification and am expecting approval by 3/08. I will also be completing Xactimate 25 Level 2 certification in March 2008.