CADO Knowledge Base

Ride Along

Anonym 0 29 Article rating: No rating

Greetings to all.

I am looking to see if there are any adjusters (daily or otherwise) in the Dallas/Ft. Worth who would be interested in letting me ride long with them for a short period of time. I have looked at some older posts and realize this is an area of contention for many, so I apologize in advance.

My brief background: Been licensed (catastrophe) for a couple of years, been on standby numerous time, but have yet to be called out. I was licensed though AdjusterPro, I have completed Amcat's Basic Adjuster program, and I completed Pilot's Inside Adjusting program. I have taken Symbility and Xactimate courses (Level 1 Certified in Xactimate).

What I'm seeking is someone to allow me to observe them scope actual losses, watch them  work, and learn from their experience. I am well aware that many adjusters consider new people following them to be a waste of their time, and if that is you, I appreciate your position and wish you well.

I obviously do not expect to get paid for this, as I will be gaining in knowledge. And due to the lack of hurricanes recently (damn global warming ...or whatever...) my funds are limited. But if you are sincerely interested in helping a newbie, then please contact me and perhaps we can work something out.

Thanks in advance,


Thinking about a career change into claims

Anonym 0 1676 Article rating: No rating

Hi Everyone,

I am a 26 year old that has a strong background in construction. I have years of experience in residential remodeling and repairs. I graduated from college in 2009 with a degree in Technology Education (Bachelor of Science) k-12 looking to be a Technology teacher. When I graduated college I choose not to actually become a teacher and opened a construction company due to the lack of decent paying jobs. I have ran the company since 2009, this will be my 5th year. I've grown tired of the fight to stay busy with decent project with new companies opening daily. I would say on a good year I have to struggle to make a gross paycheck of 40k. To do this I usually end up working 6 days or more a week and the business consumes 60+ hours of my week. It's daunting and I feel that it kind of is not paying off. I don't want to ride it too long to just find myself in the same position, with a dampened future in life. It's brought me to thinking about a career change before it's too late.

I have a college friend that right out of college started with Liberty Mutual as a customer service rep, and has worked his way up the ladder quite well in 5 years. He is now in bodily injury or something down those lines. He has talked to me over the past few years telling me to apply for a job with LM. He raves about how the job is easy if you are a hard worker (which he is).

He suggested to me to check out jobs to become a field property loss specialist. I've checked into it a few times and am now considering it. They pay and benefits are exceptional compared to what I have now.  I figured this would be a great place to ask a few questions from professionals in the industry.

Does anyone here have real life work experience with Liberty Mutual? If so, are they a good company to start a long lasting career with? Is there a high turn over rate?

I don't have experience with Xactimate, which seems to be the software of choice in the adjuster industry. I am considering paying for training to be a qualified applicant before I even apply to the position. If I was to do this could anyone suggest a good legitimate company to acquire training from? If so, what level of training should I have to start off on my feet with a  decent chance to succeed in property claims?

Is there another position I should be applying for and then move up to the grade of field property loss specialist?

I have great customer service skills (I've ran a business for 5 years). I have decent estimation skills since I have ran a profitable business this long. I have real life construction experience. I have no issue scaling roofs, since roof replacements is the bread and butter of my business currently. I meet most all of their experience requirements except working knowledge of Xactimate. I have experience back from college with AutoCAD. I figure the software must use somewhat the same basics of operation.

Anyways, I am looking for some pro's/con's of the adjuster life along with any advice you may have to lead me to a successful career. I understand it is a heavy work load at times, and stressful but I believe the career I currently have to be heavy on the work load and extremely stressful most of the time. I thought about maybe the best way to get in with a company such as Liberty is to start as a Cat adjuster since the requirements are a bit less, but the travel might get to me over time since I feel there may be little work/life balance going down that route.

I don't have an interest in being self employed or anything like that, it's time for me to go work for "the man".

I appreciate any information and all the responses!


Little bit of advice

Anonym 0 1409 Article rating: No rating
I am seeking a little bit of advice from some experienced adjusters. I currently sell Cadillacs and Hummers as everyone prolly knows the car business has not been the best. I have several friends that are adjusters and have done very well for themselves. I am wanting to know what is the best way for me to get into the business. I live in mobile al, and pilot is stationed here but you have to go through an evalution process to even be considered for employment. I am currently looking at several all lines online courses. Does anyone suggest a good company to get licensed with? I think the one I have been looking at is 1st choice training. I am not really looking to make a career out of this as of right now, but I have hear the success stories of people including my friends working these big storm and making a lot of money. I am very interested in doing this to pay off some debt. Does anyone suggest a good way of doing this for this storm season. I could have gone last year w/out a license for Gustav but i did not want to go unexperienced. Any advice would be appreciated.
David Lyon

Typical Phases of Claim Pmt First 3 Years of an Adjuster's Career

Anonym 0 1343 Article rating: No rating

Just a little insight to all new adjusters on what I have witnessed to be the progression of practice among new catastrophe adjusters in their first three years of claims work.

Stage # 1:  Demonstrated during in the first twelve months of career

Mindset: “Conservative” Not comfortable with allowing for large dollar settlement. Willing to ignore scope of damage in order to keep settlement amounts low to avoid perceived internal conflict with employer.
Consequences:  “Poor Production & Quality of Work”  30-75% of all claims returned by Team Manager to rework, 5-10% (which accounts for all random claims pulled for review) of closed claims returned by Reinspector to correct omissions, All estimates will require major reconciliation effort before any repair professional can begin project.
Stage # 2:  Demonstrated from twelve – twenty-four months of career
Mindset: “Liberal” Adjuster overcompensates for mistakes made during first twelve months of career and is no longer concerned with extending large dollar settlement. Has come to believe that an over scoped and overpaid claims translates into stronger production with less problems with customers, repair professionals and claim's management.
Consequences: “Improved Production & Poor Quality of Work” 25– 30% of all claims are returned by Team Manager w/o payment authorization and will have to be reworked. 5-10% (which accounts for all random claims pulled for review) still being returned by Re-inspector to point out overpayment issues. Adjuster will be required to acknowledge mistakes and in some cases will have to contact Customer and arrange return of draft .
Stage # 3:  Demonstrated at twenty-four months and beyond
Mindset: “Accuracy” Adjuster’s focus is on scope w/o concern of dollar settlement amount. This person has learned the problems with speculation and the value of fact. An understanding that accurate scope as it applies to the insuring agreement is the best way to determine appro

Repost: Just got 58 new claims, what do I do now?

Anonym 0 1546 Article rating: No rating

First posted by Clayton Carr in the forum archive:  You can read the replies by clicking here and add your own replies if you wish to this thread.


Newt, here is a new thread for you or whoever else may be interested. Again, I emphasize that each topic like this should have its own identifiable thread, so as in the event that it develops into anything, and as a result has some future value, it can be found.

Here is the scenario - stick within its framework - consider it 'real' and start to develop your own 'flow' as opposed to relying on others, and offer it up for critique and refinement if necessary. Maybe by the time it has gone through the grinder, if there is sufficient participation, it will evolve into a useful general template.

A fairly significant hail storm ('hail' used because it is the least cumbersome peril regarding the effect the damage has etc) passed through ClaimCity on Thursday May 1/03.

Saturday May 3rd at 9.00AM a vendor called you and after a 'know before you go' chat (which is not part of this thread) you agreed and were deployed by the vendor.

You agreed during the above call on Saturday May 3rd at 9.20AM that you be in ClaimCity - which is 1,200 miles from your home where you took the call - in time to attend the storm orientation meeting at the vendor storm office in ClaimCity, on Sunday May 4th at 8.00PM.

At that storm orientation meeting Sunday May 4th you were presented after the meeting with 58 new claim files at about 10.00PM, and told they were all in one county.

This was your first deployment, and although 40 other adjusters were at the meeting, you only recognize a few other names, and as everyone else leaves the meeting; you are at that point alone and like everyone else have an armful of new files.

You accepted these 58 new files, agreeing with the vendor supervisor, that you would DO the following;

(a) 'contact' all insureds within 24 hours, i.e. by Monday night

(b) 'attend & inspect' all claims within 7 days, i.e. by evening of May 11th

(c) 'close' all claims within 14 days, i.e. by evening of May 18th

(d) 'provide a regular flow' of closed files to the storm office, starting Tuesday May 6th

(e) 'attend' the storm office at least twice weekly

(f) 'call' the storm office at least twice daily

Now, within the parameters of this 'scenario', develop your 'flow' in point form. Starting with the first thing you would do after hanging up the phone from the deployment call, through to being signed off by the vendor on the evening of May 18th or thereabouts.

There is no room in reality for 'maybe & if', stick to the scenario - what is your 'flow'? This thread is NOT about how to adjust a hail claim, it is about leaving home prepared, getting to where you have to be in time, accepting your assignments, and the organization required to comp

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