"...They need a point & click option on a room picture for materials like IntegriClaim has in it...."

The new version MS/B-Intergriclaim (I was in on Beta) has even more improved and detailed point/click features--interior and exterior of house. There are (were) still a couple of bugs, but I like Integriclaim; probably because it's the only claims software I've used.

CJ   

Also looking for someone knowledgable with Integraclaim 8.0 & Com Central in the northern Florida panhandle area, please email me at Rhida@yahoo.com, we can use your assistance.

Keith I just started writing in Integraclaim 8.0 SP2, utilizing Com Central, I wrote in MSB 5.0 a while ago, alto of changes since then. All in all was easily learned, and still looking for shortcuts. I have been dimensioning the diagrams, and re-dimensioning in the estimate, double work if you ask me.

Also the diagramming window is small, and is hard to get all notes and rooms, slopes into the diagram window without allot of time consummation. Don't know if I'm missing any shortcuts to double diagramming, or making digram window larger, maybe some one knows? Or maybe has a few tips for me. Just seems to me like allot of wasted time in MSB Integraclaim.

The pictures that I download into MSB, are downloaded into the order of which I took the pictures and in order to arrange them in an order constant with your Scoping, you have to do this in Microsoft or another program because MSB does not show you the Pictures unless you preview them and even then thats only one Picture, With XM8 You preview every picture. Basically with XM8 you Upload into Program, arrange them, and word them. With MSB, you Download them and Have to manually preview every one! WASTE OF TIME IF YOU ASK ME!

I did the same Theft/Vandalism Claim in both MSB, and In XM8....Both latest and greatest versions, and the XM8 Estimate from start to close was by far faster, and the Bottom Line was more money In My Pocket. the Gross claim with XM8 in Same Zip Code and Updated that day was by about $1,760.00 Gross on an $22,000.00 Estimate.

I better get used to MSB because I will be writing in it for a long time to come. I just wish they would get their program a little more tweaked, and better organized for quicker and more expedient estimating.

Didn't take me as long to 'GET IT" like it did XM8, But with XM8 It is Much more of a streamlined and defined estimate, and to me is allot quicker. All the way from Xacentral to the final closure of the claim.

Bottom Line with MSB, intgrate diagramming with the estimate, make the diagram pages larger window, get rid of the icons, make it to where you can preview all pictures as you are writing notes about them so that you can organize. There are a few times when you think you may have forgot a room, or a slope and retake the pics, and then need to organize them in the order of the estimate. Maybe MSB Folks will read this and do something about it!

My 2 Cents worth.

Well With MSB 8.0 SP2, and Com Central.

1. They need to make it to where all the pictures show as thumbnails, instead of clicking to review, to be able to sort your pictures without a bunch of time.
2. Thery need to make it to where, when you diagram a roof, or permiter, the deminsions automatically roll into the estimate, and creates the elevation or room. Instead of a lot of time and double data entry. VERY TIME CONSUMING!
3. Com Central will not allow you to re-open a claim without it being a suppliment, after it has been sent up, closed and ready for examiner.
4. When you set up a macro, for a room or whatever, it duplicates the estimate line items, but not like it is written, the wording like "SPECIAL" and "PAINT" or the quality of the line item shows up, and you have to go back and erase those words, if you dont want it in your estimate.
5. The diagram windows are way too small, they need to make it to where it is a full page, so that you can actually get in a good diagram. Or room drawing. In addition the Icons are way to large for the diagram.

Does anyone know how to get ahold of the decision makers at MS&B, as I would LOVE to be able to speak with them, I am considering a petition to MS&B, with thousands of names. Including with the carriers that utilize Com Central and MS&B for their preferred tool of estimating.

I am all about timie, and ease and simplicity. They need to make these things and maybe a few others happen SOON, or they will lose, and their business will spiral.

My opinion, and since I will be writing in MS&B daily from here until the next forseeable future, I am a trooper and an advocate for simplicity for all.

Roy as you can read MSB has named 20+ executives so far just this year and I am sure some of these changes will meet your concerns. The owners of MSB, MDA did not assume management control of MSB per past new releases until 1 Jan 2006 and as you can see they have been busy naming new department heads. Some changes may be due to some that got a share of the $90 million bonus paid by MDA to Boston Ventures this year may have taken the cash and looked for a different pasture to graze. MDA is placing some heavy bets I read on the UK property valuation market and has MSB developing for that new interest. You can read below about Tony Boobier that heads up the international effort and is who is based in London, England.

Devin, thanks for the update on what had been rumored for sometime. I bet the folks over at ISO will feel like fools after paying over 25 million for Xactimate just to see their investment become worthless in a few years. I expect Simsol will be fine with their loyal user base.

Joseph, I do not think that. That was Devin from MSB who was indicating in his post that MDA was going to take out Xactimate and Simsol that I was referring to in my post. It is my position if MDA takes three years to straighten out the pig in a poke (MSB) that Boston Ventures sold them for $340 million that they may be starting out with zero U.S. users in three years. While ISO may make some missteps with Xactware it will not be anything fatal I expect. Xactimate has been eating away at the MSB customer base for the past 5 years and started out as a strong company. Speaking only of the adjusting component that makes up MSB today all three companies were failing to survive in the adjusting software arena in for one reason or another from what I could learn.

It is hard to take three losing players (as far as claims handling solutions go) and expect a merger with the main objective to turn a small investment without adding real value into a huge profit in a few short years and make things work long term. The late Friday night post by someone indicating to be a current MSB employee stating MDA is throwing in the towel on MSB (IntegriClaim) and starting over with their own team of developers and cutting the current development team at MSB at some point indicates the stress level is high. It was some time ago in the old forum where one of the MSB support staff stated some strong statements in the MSB thread that was similar in nature to what Devin posted last Friday evening but only without the current state of affairs as Devin reported.

I doubt if anyone besides Devin thinks MDA is going to put ISO out of the claims handling industry. I think Devin may need to think that to help him survive what may be a hellish environment today. MSB has followed the predicted path that was expected by some following the 2001 announcement of their creation by Boston Ventures. I expect MDA will continue their focus on the Canadian and UK markets and withdrawal from the US claims handling market and write MSB off as a learning experience to look to see what is in the bag before you pay the seller his price.

Maybe the advice, “Don’t buy a pig in a poke” is not well known in Canada as it is in the southern parts of the US.

The future of  temp. cat adjusters from outside to inside work will eliminate the need for software training schools. One boot up disk- one adjusters computer will also be impacted.

It seems unless the carriers can down load the estimate software into the carriers CMS this will work against the intended goal for the switch. Each keystroke takes time. I would expect many claims would be settled in the carriers log system with the adjusters notes and SOL.

Devin, while you may be correct about Xactimate/Xactnet yet I would not be surprised if last year they netted more than the IntegriClaim/ComCentral solution has netted in its entire life span. Clearly MDA has not showed in the past any interest in the property claims handling industry and would have possibly have paid even more for MSB had not the IntegriClaim business been part of the deal.

If the Upper level Management of ALL SOFTWARE DEVELOPERS For the Claims Industry would LISTEN to the professional users, or shall we say CUSTOMERS who keep the doors open, then MAYBE  MS&B, and Xacware, would have something. To me Xactimate has Better and a more proficient and timely manner in which to estimate including the sketch programming, Xactcentral, and the macro programming. MS&B has a real sucky diagramming tool, macro system, Com central system, and the Estimates takes TWICE the time it takes for the same items In Xactimate. However MS&B Does have a great report database in many ways.

Id say that Software that incorporates the Sketch programming of XM8, the Macro System of XM8, The Picture Programming of XM8, The Price Database upload system of XM8, and the Report system of MS&B Then that would be a Superior Software program that would warrant the high fees we pay to XM8, MS&B or in my case BOTH.

I can HONESTLY SAY THAT WHOMEVER DOES THIS FIRST, WILL IN FACT GAIN THE UPPER HAND AND HAVE SOMETHING TO MARKET! To me, at this Point, I use MS&B Because I HAVE TO, and Not because I want to, Id MUCH RATHER write in XM8 any Day, Unfortunately it isn't up to me at this point!

Bottom Line I can Write an Estimate in XM8 of around 35,000 Fire loss in 1/4 the time it takes me to write in MS&B, and it because of all the Diagramming issues, Double Dimensioning, Changing the Wording, Like "PAINT PAINT" or "SPECIAL" and if I Build a Nice Macro, and save it Like I want the Line Item Wording to say it doesn't matter because it only remembers the DATABASE Line items, and SO I have TO RE TWEAK the Wording. TIME!

When I Upload Pictures into MS&B I have to Load My Pics into a File on My Puter, Rename them A1, A2, a3, a4, etc, for the dern things to upload in an order consistent with my estimate, SHAME ON ME if I have a Few Pics out of Order, because you cannot manipulate the order of the pictures in MS&B because you can ONLY Preview one Picture at a time, In XM8, at least you can arrange by grabbing and maneuvering them in an order consistent with the estimate!

Loading a DISK when there is another pricing database............ COMMON, I had a SALESMAN tell me, Its because its a large File, When In Fact it is the SMALL SERVERS at MS&B that wont handle multi data loads.

Hey and FORGET about uploading a claim to Com Central and Marking it "READY FOR EXAMINER" At Least In XM8 you can Manipulate the Estimate to Re Open the Claim without getting a supervisor involved in the event you get a call from the insured telling you the mitigation contractor found flooring UNDER the Vinyl flooring when they tore it out, a day after you inspected the claim, WHY SUPPLEMENT THIS, Reopen the claim and add the Line items and then Re-upload the claim with Activity notes thereto.

Should not be too hard to fix these problems without re doing the entire Database is it?

Respectfuly

Roy it is clear there is frustration with estimating software packages on the market today. Like you most have a “preferred” package but few seem to have the “ideal” package. Well the “ideal” adjusting software may be more like the “ideal” husband or wife that is sought but most would agree all adjusting software could become closer to “ideal” than it is today.

Devin makes some excellent points about software development issues.

If it was left up to developers there would never be another release of adjusting software. Never as in NEVER!

If it was left up to sales there would be another release of adjusting software after every sales call. Every as in EVERY!

In the history of adjusting software I have yet to see one software package stay on the market long term after it was sold and the one with the initial vision has left the scene. Software development is an emotional/thought activity and not a technical activity. If software development was mainly a technical process then you could wire some money to India or China (the next two world superpowers we are told) and say I want accounting, adjusting or any other type of software developed then it would magically appear. Been there and tried that and it does not work that way.

Since everything starts out as a thought then the environment Devine describes at MSB today precludes the thought process if developers are just trying to react to sales so as not to get fired. When developers stop thinking and start reacting the results are not what sales demanded to be developed. Been there and tried that and it does not work that way.

http://www.nytimes.com/2007/01/01/t...nted=print

Devin, when I read the above article about how VC firms with good track records have poured $350 million into start up firms who’s stated goal is to get a chuck of the search engine business from Google I thought about your post concerning MDA buying MSB and ISO buying Xactware. The logic these billionaires give in investing in start up firms going up again Google is because Google is branching into so many other areas that they may loose their edge in the search engine business. Also there is the question in the mind of one if the current Google management team up to running a $141 billion dollar company. That is a valid concern in any company that has doubled in value as many times as Google has in their short history.

You stated, “ISO has vendor visibility and recognition, but as MSB found out with AllState, that doesn't mean a thing once something better comes along.” By that statement was you stating from the position of an insider that it is a fact that Allstate is leaving MSB? It was stated (I think back in the old forum) that long term Allstate that committed to moving to Xactimate.

If MSB has in fact loss the Allstate account why would MDA who historically has had zero interest in claims adjusting software be willing to build NexGen at the cost of millions to replace IntegriClaim three years from now? If Allstate walks away from MDA/MSB what carrier would seriously look at picking up a vendor that that has lost as many major accounts as MSB has over the past 5 years?

Dell is still selling desktops with XP since the large corporate clients are still using XP.  I had a client order one yesterday.  It looks as if the entire Latitude line still has XP available.   Just check the Dell website.  I cannot get the link to paste correctly.

But I imagine that all the retail outlets only have Vista machines.  It needs more hardware, which mean more cost.

Good luck in your search.

Jeff

Tom thanks for the kind words about Simsol and PowerClaim. While MSB and Xactware may have missed the Vista grand opening and that is causing some stress for adjusters there is the fact that each changed ownership in 2006. Actually the ownership of MSB had changed from Boston Ventures to MacDonald, Dettwiler and Associates Ltd (MDA) before 2006 but Boston Ventures maintained management of MSB through 2005 and as I understand it earned a $90 million bonus for hitting 2005 projections. Perhaps focus can be lost when the dealing is being done.

Rick you raised a valid question and may be on target. We know Borland was in its heyday in the late 80’s and early 90’s with nice market share in several areas and while the Borland name has been brought back into use today the company has a very different focus. My early development days about 38 years ago were with RPG-2 and in the early 90’s we were more on the hardware side of technology and starting in 1995 when we got into software development as a company we decided to be basically a Microsoft shop until their operation system falls into disuse which still is years away I expect. While what you mentioned about perhaps the foundational development technology of IntegriClaim not having evolved over the years had crossed my mind I never gave it any serious thought because our own plate is full because even being a Microsoft Certified Gold Partner developer the technology treadmill to stay current seems to get faster and faster. 

Below is some info on Borland Paradox I read this morning and it does to seem to lend support to your thoughts. We know through others that Ron Pylant was working on DDS during the Northridge earthquake and at that time Borland would have been an attractive option to going the Microsoft route. At NACA in January 2007 some that attended the MSB training class stated they were told in 18 months IC would be replaced with a new system and earlier in this same tread someone by the name Devin Bonaire posted on 12/08/2006 that it would be 36 months and he went into the mindset of MDA today.

If IntegriClaim has boxed itself in not being able to move past the Windows XP operating systems it was not a surprise to them I am sure. After Boston Ventures bought DDS in 2001 and rolled it into the new company called MSB and the founder left the company one can see how the direction could go from producing leading edge technology to then making the bottom line look good so someone like MDA would pay $$$. Based on Tom’s post we will know the bottom line per the MSB rep he spoke with that in the next five weeks they are going to be ready for Vista. If by chance they are locked out of the Vista market for the next three years that will be the same as forever in the world of technology.

Rick thank you for your detailed post and the history lesson as well. Woops the technology treadmill did not stop why I was typing this post so I have to now run to catch up. : )

http://en.wikipedia.org/wiki/Paradox_(database)

Paradox for DOS was a relational database management system originally released by Ansa-Software. In September 1987, Borland purchased Ansa-Software, including their Paradox/DOS 2.0 software. Notable classic versions were 3.5 and 4.5. Versions up to 3.5 were evolutions from 1.0. Version 4.0 and 4.5 were retooled in the Borland C++ windowing toolkit and used a different extended memory access scheme.

Paradox is a relational database management system currently published by Corel Corporation. It was originally designed for DOS but a Windows version was released by Borland in 1992.

Rick last fall at a tradeshow a MSB rep told us he had seen mock up screens of NexGen (as he called it) and at that time a team was gathering user input that would be used when they create the new estimating software solution. This may mean they are investing in new technology if they can not go forward due to the old technology no longer being upgradeable if that is actually the case based on what you were told by a MSB tech. This drives home the fact that developing with tools from companies that change course with no way forward is risky business but 15 years ago Paradox was hot. While Xactimate 24 will not run on Vista due to their using the older MSDE database engine at least they can just replace it with the free and better replacement called SQL Server 2005 Express Edition and keep selling their version 24 as long as they wish without rushing the development a new solution to market. Not everyone is in love with Microsoft but they do take steps to preserve one’s assets.

How much is Integriclaim when activated?

John, et al

In my humble opinion, Integraclaim has become so corrupted and changed from the original DDS that any reinvention of the wheel would be a major improvement.

Unless, of course, it's just a little mayonnaise and bread with no substance in the sandwich

As a previous developer at the New Berlin office a few years ago, I can confirm Integriclaim was written in Borland Delphi and does use Paradox on the desktop.

Most of the back-end server systems were being iteratively updated to C# .NET code. IntegriClaim Express (the web application) was written in C#, ComCentral had components here and there ported to C#.

I suspect the new software on the desktop may be written in JAVA since the MDA technical staff which reviewed the software back in 2005 were JAVA centric; however, it is also possible the software could be written in C# as well - since there was a history at the New Berlin office of using .NET.

There was talk of using Delphi .NET, however, I believe the consensus was to move away from Delphi syntax to C# or JAVA, and MDA's review may have swung the door to JAVA regardless.

I will say there was talk of the New Berlin development staff simply supporting the old Delphi code until the MDA development house in Canada could roll out a new Java-based product.

In any event, I'm quite sure the new product will be sound and solid - as MDA has a long history of technology products used in the defense and geospatial information industry, so the new product development will have benefited from a far better iterative development and testing process, and superior systems design.

I am tired of thinking about it and hearing about it.  I just want to see it done. I know sofware development is difficult at best, but they need to roll it out ASAP to save customers. For five years I have heard of changes for the better to be made, then we lose money in the Katrina event due to the failure of ComCentral. Talk is cheap, action is solid. I would love to see some action.

www.homeinspectorsuk.co.uk/

From the financial press MDA has put a lot of money/resources in to HIP (Home Inspection Packs) industry and will control a good sector of the UK market. At the PLRB 2008 I was told MDA has MSB developing solutions for the UK market. You can read the UK laws that mandates the HIP industry so it is a captive market. While the credit in the UK is currently tight this industry does not look so good and weaker players are currently leaving which will be good for MDA/MSB in the end I expect.

From what I can gather the US claims handling industry had never been mentioned as a factor in the profits of MDA but the HIP industry and its future impact on the long term financial health of MDA is discussed on a regular bases. We will see if MDA puts it focus on the markets where the financial press has their focus. MDA stock is held by major Canadian pension plans since it is one of the world class Canadian companies to own.

I've run into a brick wall with MSB IntegriClaim support.  After my initial activation last Saturday, I have not been able to communicate with ComCentral.  I have a Vista 32-bit machine.  I can get to the internet.  I can send and receive email with attachments.  Here's the solutions I've been given:  Antivirus programs (removed), Windows Firewall (turned off), Compatibility tab to run as XP (done), Internet connection too slow (tried faster connections).  I also added IC claim exe to the firewall exceptions.  I'll receive an install disk today, so I haven't been able to uninstall and reinstall.

I was told third hand that someone at MSB tech support has the work around.  They deny it.  I've been on the phone with them for 6+ hours.  I've tested my laptop with very good internet connection 3 mbs and it won't download.

Help!  Does anyone have any other ideas for me?     Thanks in advance.

My guess is that it is not MSB but something in your computer configuration that is conflicting with their application.  It could be VISTA, any firewall, anti-spam, email blocker or anit-virus system currently running in the background and not known to you.  The way we handle such problems (rare in our case but it does come up time to time) is the turn all of these applications off and try to run the non-running app.  If you are sure EVERYTHING is off and you have a clean boot up and the non-running app is still not working, it may be the way the operating system is running on your computer.

Even though VISTA is the newest OP, we still recommend XP whenever possible.  Hope MSB tech support steps up to the plate and work with you.  As a last resort you may have to send them your laptop or give them access remotely and let them reconfigure it correctly.  We have had to do this with several of our users and achieved much success.

I had this problem using integri a while back. There is a work around that involved manipulating a file in MSB. Tech support should be able to help but too often they just blame your system and say "no one else is having the issue". Good luck with them.

The answer that will solve all of your integri problems

is quite simple.....

  SIMSOL  

I had an issue like this

It turned out to be a component in my Operating System XP that required the settings being changed   I wand to say BDE admin settings, but that may not be correct

MSB tech walked me through the fix

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Perry

MSB IS EASY TO USE, I USE IT DAILY, IF ANYONE HAS PROBS LET ME KNOW AND ILL SEE IF I CAN MESS YOU UP, CONFUSE YOU OR HELP YOU! HEHEHEHE!