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Last Post 07/28/2008 1:23 AM by  jnhawk
Tablet PC's
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Tom Toll
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07/22/2008 12:49 PM

    Has anyone used a tablet pc with Intergaclaim. HP has a reasonably priced tablet and I was considering gettin one. I cannot get an answer from MS/B.

    Success is not final, failure is not fatal: it is the courage to continue that counts.
    okclarryd
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    07/22/2008 7:32 PM
    Tom,

    I'm curious why you would want a smaller laptop. I am looking for a 17" screen one myself.

    I believe the laptop belongs in the truck and not inside the dwelling or structure. I have seen these guys carrying all kinds of stuff around with them and wonder ........why?

    I still just carry my little steno pad, a tape, a disto, a small recorder for voice notes, a camera and a pen. I haven't given up the recorder for a digital recorder but probably will as they are so much smaller.

    But, then, I'm "old school".

    If it ain't broke, don't fix it.
    Larry D Hardin
    Tom Toll
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    07/23/2008 4:20 PM

    Larry, my HP 9000 has a 17" screen and I love it, partucularly with my old eyes.  I was curious if anyone was using the notebook, 10" screen on HP. It would be nice to be able to take it in to a residence and do the estimate right there. Seems very practical on smaller losses.  I love technology and any methodolgy to expedite claim closures.

    Success is not final, failure is not fatal: it is the courage to continue that counts.
    okclarryd
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    07/24/2008 9:13 PM

    I always enjoyed excusing myself to the privacy of my vehicle to prepare, audit, review, correct and modify my estimate without the insured/claimant sitting across the table drumming their fingers or standing behind me watching me correct my spelling.

    I still think the computer and printer belong outside of the structure and out of reach of children with sticky fingers.

    Just one ol' guy's opinion.

    And we all know about opinions, don't we?

    Larry D Hardin
    HuskerCat
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    07/24/2008 11:27 PM

    Very true, absence of distractions leads to absense of mistakes.  But afterward, you can let the insured view & make those little edits you might have missed.  The kids crawling over your lap is fine for PR everytime, but it can get difficult when you have a shadow or when they allow the little fellows to disrupt the process as you're trying to do an estimate on-site.  It's hard to say "no" when they want to "help", and you are trying to keep up that customer service mode.

    okclarryd
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    07/26/2008 9:18 AM
    Tom, et al,

    I worked a storm a couple of years ago and there was a couple there that outworked me 2 to 1 or more and they were going to supper about 7PM or so every night.

    I finally swallowed my pride and asked them how they did it.

    Mr Adjuster would do the roof and interior inspections with only a tape measure and a camera. He wore a headset and talked to Mrs Adjuster who was in the back seat of their Jeep doing the estimate as he spoke into the headset. Mr Adjuster would schmooze the insured for a few minutes after the inspection, excuse himself, walk to the Jeep and a completed, audited estimate came out of the window.

    Mr Adjuster would review the estimate with the insured line by line and if all was good, he would walk back out to the Jeep and pick up the check to hand to the insured.
    I don't know if Mrs Toll goes with you but if she does, this is the most efficient way to handle claims I've ever seen.

    There's so many ways to skin the cat that they can't all be listed. Those of us that have worked a couple of storms or been around for a while have worked out our own way of doing things. I always try to pick up any quicker, better way of doing anything.

    I see the advantage of having the laptop inside of a vacant home that has been burned, water damaged, whatever, but only if there's no one around. It's not that I'm afraid of public speaking but I don't like to perform to small audiences.

    Happy Trails
    Larry D Hardin
    Tom Toll
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    07/26/2008 10:28 AM

    Larry, Janice and I have worked together for 17 years. This year, or the past month, we have been separated, as she is in Iowa with FEMA and I am home working local losses. The scenario you mentioned does work for a husband and wife or a tag team. If two guys were to get together and tag with this method, they would be extremely effecient. Hopefully Janice will be returning by December or before. This was a grand opportunity for her and the income is good. She doesn't have to climb roofs or walk through burned out buildings, so I am glad for her. I plan to retire here shortly as 49 years in this business has taken it toll, no pun intended.

    Success is not final, failure is not fatal: it is the courage to continue that counts.
    jnhawk
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    07/28/2008 1:23 AM
    Drawing a diagram and marking measurements on a notepad takes about the same amount of time as it takes to draw a diagram and enter measurements on a Tablet PC. Marking a tick sheet takes about the same time as it takes to call up a macro and then delete the items you don't need. Entering photos and double checking the estimate takes about 10 more minutes. It takes a little practice, but then it is as easy as writing on a notepad.

    Doing the estimate on a Tablet while scoping cuts the time to finish the estimate dramatically - you aren't entering data twice. Somehow having the goal to finish the estimate at the home makes you work faster. Finishing an estimate by yourself on the average home on a Tablet PC in about an hour, doing 4 - 5 finished estimate a day, and having time in the evening to do calls, finish paperwork and have lights out early - that's what we all should be doing.

    Integriclaim allows Bluetooth entry of measurements. You just have to have good macros with all the extras included. Its ability to do diagrams with or without a tablet is however limited.
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