Source of the above excerpt: canadianunderwriter.ca
An opinion by Phillip Crimaldi
"I’m fairly certain, at least from my own research, that a few things happened somewhere around the post-Katrina era. First, a handful of hardworking independent adjusters made a bunch of money. The adjusting companies who had the contracts for those claims made millions, and some of them made successful businesses that continue to provide claim services under catastrophe and structural loss circumstances. The remaining folks either went belly up or decided to start selling a rather poorly designed training service. This attracted every Tom, Dick, Harry (and Sally) who wanted to “Get Rich from Adjusting Claims!”. Storm chasing contractors and adjusters came out of the wood-work after spending their savings, assuming they could also make a lot of money. The percentage of catastrophe claims is way down and the story goes the market is now flooded with a bunch of folks who preach their ability to adjust claims by merely taking a software estimating class and passing Texas or southern license exams which really don’t encompass the business of adjusting. Some are smart enough to suggest they would be willing to shadow for a claim or two, but most of those folks literally have palm trees on their resume heading, as if they’re already on retirement island! The rest seem to be convinced they are “ready to go”, and all of them want to be “deployed” on some sort of “roster”, yesterday. Who knows where these terms even surfaced. - See more at: http://independent-adjuster.com/flooding-the-market-cat-adjusters-training/1243/#sthash.K8QwERg6.dpuf
The life of a road warrior can be hard, not only on the traveler but also on his or her family. Experienced business travelers explain how they MAINTAIN THE PERSONAL-PROFESSIONAL BALANCE...
This is an article I have considered writing for years, one that deals with some of the emotional/psychological elements of working with people who have experienced personal crisis as a result of a catastrophic event, especially with regard to what this means for effective claim settlement.
There are many ways to approach the demise of the catastrophe adjuster.
1) The fatal auto accident.
2) The falling off the roof.
3) The stroke
4) The heart attack
Many of the above are related to the difficult and lengthily work hours we endure to provide our services to those that require them, as well as to provide for our families.
This article was moved from the old system. It was written by George Mullet in 2000.
The primary thing an adjuster needs to do is communicate with the insured. I cannot emphasize that enough. We do not know if there is an error, an oversight or what, until we get out there. The adjuster is always supposed to communicate the proposed settlement with an insured and many people tell us they never heard from the adjuster after he was out there. Whether that is true or not is not the issue. If the adjuster is overly clear not only on the amount of the settlement but exactly what he is recommending, it leaves little room for misunderstandings. Further, if he/she is extremely clear, people will not have the tendency to want to say they never heard from the adjuster.
This article comes from a forum post that was made by rass3742 on 9/12/2006
One thing I’ve noticed is the incessant struggle between newbies and veterans of our industry, as they scrimmage to identify the paradigm of CAT adjusting. As a veteran of claims adjusting myself, I have taken the long road here and know that I am better for it.
I have just recently become “active” in reading and posting comments; as such, I hope I am not breaking the rules of CADO by bringing the bulk of a post I already made into this thread. I just think it’s a topic at the front of so many minds here that it might be of interest as its own discussion.
What I’ve been seeing, in a lot of the posts in the CADO community, are seasoned adjusters who are struggling with the seemingly never-ending complaints of start-up adjusters who aren't being handed a living on a silver platter.
In this quick tip we cover issues related to Overhead & Profit (O&P) that you may encounter in the field. Some clients may request that you handle O&P in a different way then what your current default settings allow. In those cases you may only wish to change the settings on a selected file instead of changing your system setup.
If you are currently working with Xactimate 27, then you may wish to get the Training Workbook.