RKM
Posts: 44
Joined: 9/20/2005 Home base: Pensacola Status: offline
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Most of the jobs I do are residential repairs such as fences, decks, rustic porches, sheetrock repair, interior painting, storage sheds, etc. I don't advertise, so all of my work is referals. My reputation is what gets me the next job,so customer satisfaction is very important to me. If a job is small (up to $5,000.00 materials & labor), then I usually don't require any payment until the project is complete. I always talk to the homeowner on a weekly (if not daily) basis to make sure everyone is satisfied with the progress and discuss any changes I had to make, or need to make. That way there are no suprises at the end of the job. Sometimes I'll even finance these smaller jobs, so there is not a large disbursement of funds by the homeowner. Payments are 10% of the total project. For example: $500.00 per month x 10 months = $5,000.00). This ensures I have an income during slow months, which thankfully I haven't had in past two years or so. On larger jobs, the down payment will cover the costs of the materials. Then we can settle the labor costs at the end of the project, or on a weekly basis. Sometimes, the homeowner will want to put the materials on their store credit card. Lowe's & Home Depot sometimes run no payment for 6 months specials and this gives the homeowner more control of money disbursement. If requested, I will give owners copies of receipts for materials, if I buy, but keep originals for the IRS. Some stores will print two receipts for contractors, if you request - one for you; one for the homeowner. As a side bar, I always let the homeowner purchase the paint. That way if the color looks like ****, I don't get blamed!! I have seen some God awful color combos around town.
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Robert K. Michael Rafter M Enterprises, LLC
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