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Calls for standby - 8/27/2006 7:54:05 PM   
rhida

 

Posts: 52
Joined: 2/11/2006
Home base: Santa Rosa Beach, Florida
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I'm interested in hearing different opinions for standby calls.  I have received several calls, today, from different Vendors and I'm unsure how to approach.  Would you accept all and check the fee schedules and reps later or accept only one and turn all others down.  Also, if anyone is interested in teaming up - email me.
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RE: Calls for standby - 8/27/2006 8:11:33 PM   
heretodaygonetomorro

 

Posts: 30
Joined: 8/18/2006
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quote:

ORIGINAL: rhida

I'm interested in hearing different opinions for standby calls.  I have received several calls, today, from different Vendors and I'm unsure how to approach.  Would you accept all and check the fee schedules and reps later or accept only one and turn all others down.  Also, if anyone is interested in teaming up - email me.


Accept them all and then call them later to tell them you changed your mind?

Let me guess ... FIRST storm right?
Better make your fortune off that ONE vendor you don't screw 'cause you will never get called back by those others.

Where has the integrity of our profession gone?

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RE: Calls for standby - 8/27/2006 8:29:16 PM   
rhida

 

Posts: 52
Joined: 2/11/2006
Home base: Santa Rosa Beach, Florida
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quote:

Let me guess ... FIRST storm right?
Better make your fortune off that ONE vendor you don't screw 'cause you will never get called back by those others.


I have worked several storms in the past.  I work one Vendor and plan to stay with them.  I have a friend in the business who posed this question to me today, since we were both receiving calls and wanted to hear different opinions.  Thank you for responding.
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RE: Calls for standby - 8/27/2006 8:37:58 PM   
johnsindo

 

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Joined: 2/4/2006
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Say yes to all, then decide. Work with the carrier program you are most comfortable with, Integra, Exactimate etc.. Try to hook up with one company and do an good job for them, and you will hooked-up. Good Luck
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RE: Calls for standby - 8/27/2006 8:42:21 PM   
Dimechimes

 

Posts: 256
Joined: 11/3/2005
Home base: Destin, FL and Franklin, TN
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I especially like this standby letter from Crawford someone sent me a copy of today. The last 3 paragraphs say it all whether it's accepting standby for Crawford or any other firm:
*********************
Looks like we've got a hurricane coming......................................................and we're all pretty excited!!

We are currently placing people on stand-by for HURRICANE ERNESTO. We will be sending out daily updates on the storm as well as deployment information.

If you are interested in stand-by status, please feel free to contact our office at 800-221-3509 or email us at CAT_department@us.crawco.com

Genevieve Wilton x26408
Vicki Lafayette x26428
Nina Dortch x24129
Garth Anderberg x24030
Beverly Trice x24237

We are all excited about the great things going on with Crawford and we're really looking forward to working with each of you!!! Please be sure and read the following regarding expectations of stand- by.

A Word About Stand-By Status

Deployment operations are extremely fast paced. Stand-by calls are a way of lessening the confusion by letting you know in advance that we intend to deploy you once we know more details. If you accept stand-by status, it means that were counting on you, and you on us. Please take it seriously. If placed on stand-by, you should begin preparing to depart for the site as soon as the deployment call is received.

We know that other firms may call you after you've accepted stand-by with Crawford. If you receive another offer while on stand-by, please call us before making a commitment. We may also be in the process of deployment. If not, we'll be open and tell you why. If you still want to accept the other offer, there will be no hard feelings, and we'll take you off the stand- by list. We will not get in the way of your opportunities. We just need to be informed.

In short, we won't intentionally mislead you, and we ask that you treat us the same. It's all about professionalism, honesty, and courtesy with each other.


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RE: Calls for standby - 8/27/2006 8:48:25 PM   
Janice_Toll

 

Posts: 78
Joined: 4/19/2004
Home base: Austin, AR
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If a good, reputable vendor calls, accept the offer to go on standby, and stick with that vendor.  If they are reputable, the fee schedule is probably as good as the next one.  You may want to first ask questions as to % of fee schedule.  If the calls are coming from vendors that are not so reputable, or you never heard of them, politely decline.  You can check the vendor forum here on CADO, and "Know Before You Go". 

Tom and I both get calls, each time the wind blows, from vendors we have never worked with.  We always politely refuse.  We have found a good vendor and intend to stay with them.   

_____________________________

Janice R. Martin-Toll

You rest, you rust!
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RE: Calls for standby - 8/27/2006 9:18:08 PM   
rhida

 

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Home base: Santa Rosa Beach, Florida
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Thank you for your insights.  I like the idea of staying faithful to the one Vendor who treats you right - which I and my friend will continue to do.
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RE: Calls for standby - 8/27/2006 9:32:05 PM   
C.J.


Posts: 63
Joined: 8/29/2005
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Once committed, it would take an act of God to change my word. My word is my bond. I have already given my word at this time. Having worked with them before I know they will treat me as fairly as possible. thats all I ask.

_____________________________

In life as in work,Adjusters adjust--Always!
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RE: Calls for standby - 8/27/2006 9:38:20 PM   
Misoutlaw

 

Posts: 1
Joined: 2/26/2006
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I have to agree with the letter sent out from Crawford, as I have worked in the office(not Crawford) as well as in the field. I have seen on many occasions adjusters commiting themselves to more than they can handle with multiple vendors. This causes anxiety with the insured's because they can not contact the adjuster or feel thier inspections were less than thorough , as well as vendor office personel trying to field multiple phone calls to assure the carriers/insureds the adjusters are doing thier best. The end result is the adjuster is overwhelmed and his/her work product is less than acceptable, and more often than not, files are not submitted in a timely mannor, or worse case, pulled and reassigned to another adjuster to handle. I believe sticking with one vendor whom you trust and work well with, will in the end be beneficial to all.
The last line of Crawford's letter says it all --"It's all about professionalism, honesty, and courtesy with each other."

Misoutlaw

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RE: Calls for standby - 8/27/2006 9:54:32 PM   
Wes

 

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Home base: Deerfield Beach, FL
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There is a huge difference to being 'placed on standby' and 'making a commitment' to a vendor.  I tell them all that they may feel free to place me on their standby list and to call me if they reach my name when it comes to deployment.  I inform them during the standby call that I will make a decision when contacted for the actual deployment.  I received an email a few weeks ago from a company I have never heard of asking if I would make a solid commitment to their deployment list.  I emailed them back the same response, place me on your list and call me when you have something for me.
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RE: Calls for standby - 8/27/2006 10:02:36 PM   
Admin

 

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Home base: Texarkana, Texas
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rhida, I think you are on the right track.  That's one thing that makes us (Cat Adjusters) a profession and not a commodity.

< Message edited by Admin -- 8/27/2006 10:04:19 PM >


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Contact Us : Search CADO
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RE: Calls for standby - 8/27/2006 10:28:08 PM   
whitesnstripes

 

Posts: 22
Joined: 8/21/2004
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As for the Crawford statement?  What happened to the "You can do it my way, you can like it or you can go home"?  Beverly singing a new tune?  For those considering deploying for Crawford, ask in detail and completely understand what they mean by "per diem".  For many years it has been a complete and absolute scam.  Nothing similar to it in the industry, just a one sided approach that sounds good when offered, but means diddly squat in comparison when you receive it.  No I am not a newbie, just one more seasoned adjuster who had all they could take from a upper level management staff who thought the adjuster was a burden.
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RE: Calls for standby - 8/27/2006 10:58:39 PM   
jimboy

 

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Joined: 7/15/2006
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What was the or is the per diem problem with Crawford?

Please let me know so I will know what to expect.

Thnaks,

Jim
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RE: Calls for standby - 8/28/2006 6:32:41 AM   
Jimbo

 

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Home base: Weatherford, Texas
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whitesnstripes...
Please explain !
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RE: Calls for standby - 8/28/2006 7:53:30 AM   
whitesnstripes

 

Posts: 22
Joined: 8/21/2004
Status: offline
HR will tell you over the phone and management will tell you when you arrive.  The scam is you are told you will receive somewheres around $125 a day.  Sounds good, enough to cover your daily expenses.  Unfortunately, the truth is, they will not tax you on the $125 per day.  You have to earn the $125 first, not a true per diem the way it is presented over the phone.
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RE: Calls for standby - 8/28/2006 9:22:54 AM   
texas dave

 

Posts: 26
Joined: 7/21/2006
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yes got the call this morning asking if ready to go . hopefully lots of damaged autos and no people
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RE: Calls for standby - 8/28/2006 9:58:32 AM   
heretodaygonetomorro

 

Posts: 30
Joined: 8/18/2006
Status: offline
quote:

ORIGINAL: whitesnstripes

HR will tell you over the phone and management will tell you when you arrive.  The scam is you are told you will receive somewheres around $125 a day.  Sounds good, enough to cover your daily expenses.  Unfortunately, the truth is, they will not tax you on the $125 per day.  You have to earn the $125 first, not a true per diem the way it is presented over the phone.


Stripes - as an independent contractor, you are OWED NOTHING in the way of a 'per diem'.
Your comment about having to "earn it" implies an expectation that it should be gratuitous?
That isn't the world of an IA! Better get real clear on that right now or you will be sorely disappointed.

Since you look at it as 'scam', just wondering - you been on the gov't gravy train where you don't have to deserve anything, you just GET money 'cause you're here and breathing and don't HAVE to work if you don't want to?
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RE: Calls for standby - 8/28/2006 10:05:16 AM   
whitesnstripes

 

Posts: 22
Joined: 8/21/2004
Status: offline
here today?  what planet are you from and whats the implications of the gov't gravy train?  come back down to earth and listen up.  I am not a newbie and no one owes me anything.  My comments about per diem was not a misunderstanding between what I expected from crawford, or insurance adjusting in general.  I have worked for enough IA firms to know what to expect.  Crawford just outright lied about what their per diem program was to attract adjusters.  Heretodaygonetommorro, you have another cup of coffee and reread posts before you start mistakenly sling more comments!
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RE: Calls for standby - 8/28/2006 10:17:31 AM   
Tom_Toll

 

Posts: 551
Joined: 4/19/2004
Home base: Austin, AR
Status: offline
Hertodaygonetomorrow, I don't understand your callous and synical remarks. They are not necessary. Please reconsider your commentary. Your remarks of late are very pious and plainly rude.

_____________________________

Success is not final, failure is not fatal: it is the courage to continue that counts.
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RE: Calls for standby - 8/28/2006 10:42:40 AM   
Janice_Toll

 

Posts: 78
Joined: 4/19/2004
Home base: Austin, AR
Status: offline
quote:

ORIGINAL: heretodaygonetomorro

Stripes - as an independent contractor, you are OWED NOTHING in the way of a 'per diem'.
Your comment about having to "earn it" implies an expectation that it should be gratuitous?
That isn't the world of an IA! Better get real clear on that right now or you will be sorely disappointed.

Since you look at it as 'scam', just wondering - you been on the gov't gravy train where you don't have to deserve anything, you just GET money 'cause you're here and breathing and don't HAVE to work if you don't want to?



Herethereeverywhereandnowhere, (or whatever)

There are times when per diem to an IA is definitely in order.  Last year, we were deployed to South Florida for Hurricane “Katrina’s first landfall.  At the time we were deployed, the eventual path of “Katrina” was unknown.  We received a call half way to turn around and go to Louisiana.  Keep in mind that this call came while "Katrina" was lashing the gulf coast, we could not get to Louisiana for several days, until the roads were opened.  In the meantime, the vendor eventually sent us to Jackson, MS, where we worked for approximately two weeks before being able to get to Louisiana. 

Our vendor paid us per diem from the time we deployed until we were able to start working claims in Mississippi.  The time was brief, but our vendor did the right thing and paid us for our time.



_____________________________

Janice R. Martin-Toll

You rest, you rust!
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