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sjk -> RE: "Isabel", is a Hot Potato headed behind? (4/27/2004 11:56:59 PM)
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To: rvondohlen From: Steve Kanstoroom Re: No Cigar, I’m Not CLM GUI Thanks for the 2 minutes of fame. I would have written sooner except, since the 3/28 Baltimore Sun article ran, I have been busy enlarging all of the doorjambs in my house so my head will fit through. Rest assured, I am not CLM GUI. If you have a burning desire to uncover his identity, perhaps you could work something out with the admin. I have worked on this issue since November. At this point several issues stand out. Most adjusters believed they were doing the right thing, whether it be allowing only four feet of sheetrock to be replaced, or disallowing first floor enclosures. No one should expect that adjusters be required to read 332 pages of regulations, and several other books incorporated by reference, in order to perform their job. Nor should they be required to catch when the claims manual is out of sync with the regulations. I believe adjusters should be able to rely upon instructions provided to them by the WYO’s as accurate. After all, the WYO’s, based upon published figures, collectively make more than 600 million a year in the form of their share of premiums. Certainly they should be able to properly comprehend the regulations and be aware that the intent of the Act, contrary to common misconceptions, is to make the insured whole for a covered peril. Perhaps some might even suggest that, in the event the WYO received instructions contrary to the Act, the WYO had an obligation to bring such a matter to NFIP’s attention. Unwritten rules, or rather rules that are inconsistent with the regulations and the intent of the Act, and delivered in the form of verbal instructions or email from third party administrators, other contractors, or others, have been relied upon in many cases by adjusters and adjusting firms to the detriment of the flood victims. Several of your colleagues have contacted me wanting to help shortchanged victims, yet wary of reprisals. They have reported pressure from examiners to change their proof of loss forms, and threats of an E&O claim, or worse, in the event that they failed to make such adjustments. Others have expressed a desire to right what they believed were other wrongs, however, are concerned that such information could cause them distress in one from or another. Still others are concerned about WYO efforts to replace qualified adjusters with less qualified, laptop equipped claims writers. In their view, these people are unable to adjust and unlikely to question dubious practices – giving competent adjusters a bad name. All had concerns that their information would reach people in a position to act responsibly upon it. At this time countless victims remain in the position of being unable to put their life back together due to a failure to receive adequate compensation for a covered peril. We are not talking about under insured or contents vs. property issues. We are talking about .30 on the dollar; squawk and they get .60. Next, the policyholder gets a letter from the WYO reminding them that they can file suit in Federal Court. This type of treatment has been unleashed on families that are split – children forced to live with neighbors so they can remain in their school district; a family with their home stuck 15’ in the air on 6x6s unable to afford to lower it back onto the newly constructed foundation, living in a camper set in a sea of mud all the while, until very recently, being harassed about how much longer they will need to use the FEMA camper; an elderly couple forced to sell a flood damaged home “as is”, unable to afford a mortgage and rent, worn down by stonewalling and low-balling. I have personally come in contact with more than a hundred of these situations. These people will never be made whole, even if eight months after the loss they receive the compensation they deserved months ago. Some have lost their pets; many say they have lost family members due to heart attacks from the endless stress. In many cases their finances go, then their relationships crumble. All the while, according to the MD Insurance Administration and the Baltimore Sun and others, WYO’s have resisted turning files over, citing “privacy concerns” to the State Insurance Commissioner and FEMA, thereby further delaying the claims process. At this time I continue to believe from first hand encounters that senior management in FEMA’s Mitigation Division is deeply committed to “doing the right thing”. If you believe you have any information that would help them to turn their ship around, or other information you feel they should know, I would suggest you call them. Anthony Lowe, Director can be reached at 202 646-2780, his Deputy Director Trey Reid can be reached at 202 646-3595. Alternatively, you could call Andy Green at the Baltimore Sun 410 494-2935. Steve Kanstoroom Cell 301 503-6078 sjk@varidynecorp.com Neopentane assisted hymenitis pikestaff mineral faxmodem gentlemanly quinizarin vaginitis photovoltage. Periderm dactyl euphyllite bajree ideography kafirin; lapidary stroma. Oecumenical waist accursed chummy acetylcholine configure geometrician. 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