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Last Post 12/20/2011 12:45 PM by  Shotgun1053
how much staff guys make?
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Olegred
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01/27/2010 1:57 AM
You are allstate guy, right? Only allstate has this a,b,c and non-deployable classification :) I meant to ask you a few questions, like how does your workflow work? So, say a little CAT hits Atlanta (I wish!) and what happens next? Also, who handles complex losses? Like, do you sort the claims and give smaller ones to newbies? Who evaluates the adjuster's work? What are the most common problems with your adjusters? (what should I start working on?) f :O Thanks
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Ol' Ghost
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01/27/2010 8:49 AM
I don't suppose you would mind falling off another roof today, could you? And, if there's a spiked wrought iron fence suitable for impaling along the way, that would be great!

Ol' Ghost
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Olegred
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01/27/2010 9:37 AM
Ol' Ghost, just get out of the way when big dogs talk, all right? :) Go, collect unemployment.
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Tex Walker
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01/27/2010 11:03 AM
I dont think Ol' Ghost ever gets called out to handle claims unless theres multi hurricanes that hit the state... He's on here way toooooo much to ever be working claims. ( A true know it all ) but is never working !
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Medulus
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01/27/2010 4:02 PM
Let me add my sentiment that I hope no one falls off a roof.

I'm going to suggest that we avoid the name calling and casting aspersions on one's adjusting prowess, as well. The topic has gone far afield of the original thread. There is value in dialogue between staff adjusters and independents. There is little or no value in the preening and running each other down that makes up too much of the filler on this thread.

As our fallen comrade, Dave Hood, was wont to say, "IMHO".
Steve Ebner CPCU AIC AMIM

"With great power comes great responsibility." (Stanley Martin Lieber, Amazing Fantasy # 15 August 1962)
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Tom Toll
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01/27/2010 4:50 PM

Yes, this thread is about how much staff guys make, not how far they fall from a roof.

Success is not final, failure is not fatal: it is the courage to continue that counts.
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Olegred
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01/27/2010 4:59 PM
Ghost started this. I can't believe this, he wished me to fall and hurt myself. What a monster.
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jlouden
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01/28/2010 8:43 AM

"he started it" WAAAAAAAAAAAHAHAHAHAHHAAAAA WHHHAAAAAAAAAAAAAAAAAAAA

STFU

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claims_ray
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01/28/2010 8:55 AM
Lol, I almost stated the same thing yesterday however I felt that this would be perpetuating what the moderators are trying to stop.
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65Daily
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01/29/2010 6:09 PM
Posted By Staffer on 27 Jan 2010 01:15 AM
I'm back. Been busy working with the California claims and the smaller wind in the south over the weekend.

65 daily - I'm guessing you're not that bright. If you read most of the thread you'd see that staff catastrophe adjusters also get a bonus. Not sure how Liberty Mutual works but bonus is typically between $25-40k (various factors) thus that makes that position $80k on the low and over $100k on the higher end. Not too bad considering you get a vehicle, expenses paid, 401k and all the other benefits/bells & whistles.

Bobabooey - A true general adjuster generally only handles claims with $1m and greater damages/exposure and handle 10-15 a year. Those make $100k+. Many different classifications out there thus all generals aren't true generals; just like our military.

Olegred - you are right. We will need IA's in a mega event. Companies normally exclude mega event numbers from all their staffing/performance models.

It is true that there is a bonus and other bells and whistles involved to make a bigger picture.  When I interviewed for a cat position with Travelers, I was offered a decent (within the scope of the majority of underpaid opinions posted here) base salary and would get $100/day for each day out on a cat.  As the second interview came around, I was then told that there would be a cap at $90,000 regardless of how many days worked.

I just received my 10% contributions to my local church for the past year.  Since I never miss a beat in tithing off my gross (not my net), I know I made a little over $160K last year.  I don't chase storms, so my expenses are very low.  I pay for my own E&O, GL, Auto, Health Insurance with BCBS ($430/month with a $500 deductible per person and 20% for major stuff).

IMHO, the bells and whistles, benefits, vehicle, 401K are wonderful for those flummoxed by smoke and mirrors, but have you really figured out the fine print?  Those things are really just a big distraction to those that aren't willing to shop around and figure out how much things really cost should they buy them as an individual.

When I do have expenses, I reduce my taxable income.  When I do drive, my taxable income gets reduced.  Does yours?  I may not be that bright, but you'll have to pardon me for being so content to decline any intrest in your lofty staff position or one like it...

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Leland
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01/29/2010 10:32 PM
From where I see it, Independents' income varies depending on the weather. I'm a non-cat independent, but I'm working some of the same types of losses right now that cat adjusters are working. I have been extremely busy with smoke claims from the Station Fire in the Glendale area and now lots of water claims from the recent California rain storms. So my income will go up. The staff adjusters I know are often on strict time clocks and they have to limit overtime. They punch in and out for lunch electronically and they usually aren't allowed to work late. I'm sure with the recent storms they work more overtime, but a lot more of their overflow claims come our way, and we have no restrictions on hours. I am seeing claims on Sunday and today (friday) I saw 5 and tried to do some office work too. Maybe in six months it will be slow, who knows. Normally I might be able to manage my schedule without a calendar- I would just write the appointment time on the file papers and leave it on the floor next to my desk. Now I am writing in a calendar and running yahoo maps to see the driving time between claims and bringing papers with me on the road to try to contact people when I'm already nearby. I'm doing a lot of driving through Los Angeles etc maybe as much as 3 hours a day. As an independent I charge for mileage and driving time. But I try to minimize drive time because I need time to sleep and get my files done. Another thing is I can interim bill a file that is not closed, in fact I am encouraged to do so. My pay is based on billable hours, like a CPA or attorney would do. No overtime. I feel really blessed that I have a lot of work right now and my prayers go out to the adjusters and other people unemployed in this country.

One comment I've made before that doesn't seem to get a lot of agreement is that you can get your feet wet by working for restoration contractors if you want to learn adjusting. Of course you won't learn "adjusting" per se, but you will learn an important part of what an adjuster needs to know. And honestly, some adjusters who go to work for contractors as project managers/estimators make more money than they did as adjusters. I am pretty sure I could make more money as a project manager but I'm not really interested in making a change right now. I guess not that many adjusters started out on the contractor side like I did. I didn't get the staff training many independents have but I got experience with construction. A lot of independent (daily claim) companies seem to prefer hiring adjusters with staff experience. My cat experience and construction experience helps me a lot but I know that I have some gaps in my knowledge because I never had staff experience.
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Bobabooey
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01/30/2010 8:24 AM
All I know is that my buddy's job title is General Adjuster. He has 12 years experience and works large commercial losses. I also know be makes 75k.
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Olegred
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01/30/2010 2:57 PM
65Daily

What an excellent point! I 100% agree that if one shops around, all those company "benefits" could be bought cheaper and better. I too have my own car, health insurance and so on. What I really, REALLY like about being independent is that I treat myself as a one man corporation. I reduce my costs, I work efficiently and hard, because I know that at the end of the day my paycheck depends 100% on how smart and hardworking I am . :)

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Olegred
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01/30/2010 3:03 PM
Since this topic is so popular, I was going to ask you guys a couple of questions about how you operate

1. Do you have a trailer, or do you stay at hotels?

2. How many vendors do you work for? Do you change them ofter?
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sbeau4014
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01/30/2010 4:26 PM
Olegred, in answer to your questions I travel in a 40' motorhome with my wife and dog that has an office all set up in it and when I get to a storm site I am "at home". I work for one or two vendors, or contract direct with a carrier by myself for work. I disagree with you as far as being able to shop around and buy the benefits cheaper then a staff person pays for them. They pay zero for WC and E&O coverage (basically with unlimited cov. limits), office set up, equipment and all travel expenses. Short term and long term disability coverages as a staff person is a fraction of the cost an IA has to purchase it for. I would guess their costs for a company car ranges in the area of $40-$75 a month with all gas and expenses on it paid for by the company (some may pay nothing for the car). Life insurance is either free or very cheap, and is a lot less then an individual can get it for because the company gets it at a group rate and usually picks up part of the cost. Most staff positions get health and dental coverage at a fraction of what an individual policy would cost, or is provided "flex dollars" to pay for it, or part of it, which is tax free $. Vacation days, holidays and sick days with a carrier are free, paid days off and although being independent you have unlimited sick and vacation days, they are unpaid. Most staff positions have a retirement plan provided by the company at no cost to the employee, whereas the independent adjuster doesn't have that. And finally most staff positions have a 401K set up which an independent can also have. Both have to contribute their own $ to it on an equal basis, but most carriers have a "match" of up to 6% which is the carrier $ and the independent doesn't have that unless the match comes out of their own pocket. There are other things such as retirement health benefits, education costs paid for, paid training, bonuses, working an 8-5 job, etc that come into play. I don't think anyone can really say that the benefits provided most staff positions can be bought cheaper as an independent in the overall picture, but a staff position generally pays less in actual income then a regular IA working storms can make. There are pros and cons for both positions, and it depends on what you want out of what you do, and how busy you can stay as an IA.
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Bobabooey
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01/30/2010 5:40 PM
Olegred, if u are as busy as u say I would keep doing what u are doing. If it ain't broke don't fix it.
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65Daily
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01/31/2010 10:38 AM

Travel- occasionally I will get a hotel for a one or two night stay, but this question doesn't really apply to me.  However, when I adjusted storm claims for a few years I never had a problem getting a place to stay during the big ones like Ivan, Katrina (FL and LA), and Jeanne/Frances.  Plenty of alternatives to the hotel websites exist such as renting an apartment, condo or even buying a house.  There's also one other item to be added to this list that no one ever thinks about, but it wouldn't be a secret or have value anymore if I posted it.  Just think outside the box and remember that unless it's paid for, the motorhome payment keeps on going when the storm work is gone.

Vendors-   At one time, I was working for 8-10 vendors for daily claims.  I eventually weeded them out on terms of pay, file requirements, marketing strength (are they growing or do they grovel, have nepotistic relationships, or buddy-buddy arrangements with carriers), business goals (are they wanting to replace my spot with a staff position- in my case, I avoid that), and effective communication.

Marketing- you have vendors that market with accuracy, blowhard, and grovel.  Vendors that blowhard, over-promise, under-deliver, and excel at failing continually.  ‘Continually’ is a key word, because their traps keep running a mile-a-minute so they never learn or die for that matter.  Vendors used to groveling suffer by never earning respectful business from respectful carriers.

Communication is a two way street.  This is huge since I count on them to provide me with a consistent expectation on how a file should look. Some vendors actually don't have a clue what the carrier wants and this hurts their adjuster’s chances of getting more assignments. I had a client tip sheet show that the BSC's should be 'In' and further down the list it said to turn them 'off'.

A caveat to the weed them out comment:  If you approach them with a ‘job seeker’ mentality (what’s in it for me), you won’t get anywhere.  Regardless if you’ve done this for years or just getting started, you can’t complain or voice your unsolicited opinion.  People who voice their opinion to show others how smart they are and how stupid the vendor or client are much more common than you realize.  This makes it easy for them to send assignments elsewhere.  As an IA, you are in a glorified customer servant who's “rewarded” with work because others helped you get there.  Once you beat your chest and claim it’s ‘all you’, then your client’s (insureds, vendors and the carriers that they work for) will pick up on the attitude, ignore you and send the work elsewhere.

I’ll be the first to admit that I’ve upset a few vendors by putting their files on the backburner because, frankly, they and their clients were terrible in many ways (the ‘grovel’ category).  Getting files in that needed to be reworked multiple times because their reviewers couldn’t address their concerns in one or two swipes was another problem.  I should have sucked it up and turned the files in to refuse more assignments.  This action reflected more on me and no one benefited.  I’ve mended the fence with two of them for the sake of professionalism and they’ve actually asked me to come back.  Fortunately, I don’t need that option.  I don’t expect any more good to come out of mending those fences, but time will tell.

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65Daily
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01/31/2010 10:40 AM
Posted By Bobabooey on 30 Jan 2010 05:40 PM
Olegred, if u are as busy as u say I would keep doing what u are doing. If it ain't broke don't fix it.

There's a lot of truth to that, but someone else is always figuring out how to make things faster and better.  Us old dogs have to stay on the up and up because of those damn whippersnappers.

 

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Leland
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02/01/2010 12:38 AM
maybe all the people on this website should just start our own cat firm
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Olegred
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02/01/2010 8:24 PM
Well, it is my nature to look around even if things are going fine. When they are not, it's too late :) So, maybe stay on IA/CAT side for a while, simultaneously getting more into flood and more complex property claims, and may be look at marine insurance.... :)


As for trailers, I tend to agree with 65Daily. It's nice of course to have a huge home with an office with you. BUT, it comes at a price. To carry this home you need one of those gas guzzling huge trucks, that are just pure waste to drive (my little SUV gets 23 mpg :) And you have to find a camping site and you have to pay to stay there. All in all, easier to just find a place to stay.

As far as vendors go, I need to learn more about specific vendors, and get more info about those who handle claims for big dogs, like State Farm, and also flood claims....
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