This is an article I have considered writing for years, one that deals with some of the emotional/psychological elements of working with people who have experienced personal crisis as a result of a catastrophic event, especially with regard to what this means for effective claim settlement.

This is a repost of the article. We are moving all articles from the old format to the new format.

As hail season approaches we want to remind everybody to think ladder safety each and ever time you grab that ladder. OSHA has reported that the most recent accident statistics suggest that the working men and women in America abuse and misuse ladders in the workplace as a rule rather than an exception.

 

In this article, William S. (Sandy) Rodgers, AIC,a 40 year veteran of the insurance industry, provides a historical review on the evolution of the claims professional away from seasoned practitioners to less experienced and, often, inadequately paid individuals. He emphasizes that a change must take place, or the future of claims adjusting will be in jeopardy.