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Lastest Articles

Analog Adjusting in a Digital World by Jack Gibson
Posted: Tuesday, July 14, 2009 - Comments: 0
Posted: Wednesday, September 17, 2008 - Comments: 0
Comparative Performance of EPDM As Protection Against Hail Damage by host
Posted: Tuesday, March 04, 2008 - Comments: 0
Common Estimating Errors by host
Posted: Friday, February 29, 2008 - Comments: 0
Catadjusting and Crisis Intervention by Medulus
Posted: Thursday, August 16, 2007 - Comments: 2
View From the Slough, Too - The Art and Science of Branch Assist by Medulus
Posted: Tuesday, August 07, 2007 - Comments: 5
Do it right the first time and reduce re-opens by host
Posted: Saturday, March 31, 2007 - Comments: 0
Ladder Safety by host
Posted: Friday, March 30, 2007 - Comments: 0
They don't just hand you the keys. by host
Posted: Friday, February 16, 2007 - Comments: 0
Where Has All he Adjuster "Professional" Training Gone? by host
Posted: Friday, December 29, 2006 - Comments: 0

About the Article Channel

As we complete the change over that we have been working on for the last two years (between assignments) we will move past articles to this page.  If you have an account and have a flare for writing and wish to write an article just login and you will see a link below titled "Create Article".  Also if you wish to add comments to the articles you will need to login first.

Adjusting Articles

By Ric Vitiello is president of Benchmark Services Inc. "Among the most serious and challenging threats to the performance of any roofing system is h...

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This article was moved from the old system. It was written by George Mullet in 2000.

The primary thing an adjuster needs to do is communicate with the insured. I cannot emphasize that enough. We do not know if there is an error, an oversight or what, until we get out there. The adjuster is always supposed to communicate the proposed settlement with an insured and many people tell us they never heard from the adjuster after he was out there. Whether that is true or not is not the issue. If the adjuster is overly clear not only on the amount of the settlement but exactly what he is recommending, it leaves little room for misunderstandings. Further, if he/she is extremely clear, people will not have the tendency to want to say they never heard from the adjuster.

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This article comes from a forum post that was made by rass3742 on 9/12/2006

One thing I’ve noticed is the incessant struggle between newbies and veterans of our industry, as they scrimmage to identify the paradigm of CAT adjusting.  As a veteran of claims adjusting myself, I have taken the long road here and know that I am better for it.

I have just recently become “active” in reading and posting comments; as such, I hope I am not breaking the rules of CADO by bringing the bulk of a post I already made into this thread.  I just think it’s a topic at the front of so many minds here that it might be of interest as its own discussion.

What I’ve been seeing, in a lot of the posts in the CADO community, are seasoned adjusters who are struggling with the seemingly never-ending complaints of start-up adjusters who aren't being handed a living on a silver platter.

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This is an article written by Jonathan Stein, J.D., CPCU and published in the December 2004 Claims Quarterly.  The article is a pdf.  In the...

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