I attended a TWIA meeting Thursday and Friday and Reggie spoke about this article.  The quote below comes from the article written by Ken Sanders, CPCU. The article can be found on the claimseducationmagazine.com website. (link below)

"One of the core axioms of customer service, attributed to the great Walt Disney, is, “Don’t pass the trash.” As I have heard the story, Mr. Disney was walking the Magic Kingdom with a Disney executive one fine, sunny day. As they strolled along the pathway, the executive walked past a piece of trash lying on the ground. Mr. Disney stopped, looked at the executive, and nodded his head in the direction of the trash.

The executive stood still, puzzled by what Mr. Disney was trying to relate. He was quite astonished when Mr. Disney bent down, picked up the trash and threw it away. Mr. Disney then turned to the executive and said, “Here at Disney, we never pass the trash.”

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