Further explanation.

From 2003 to 2005, one of my responsibilities was to work with MS/B in integrating IC with the companies proprietary database, as well as techical help for the staff adjuster within the company. I authored numerous Technical Help Bulletins within the company during that time. When new management came in, they decided to bring in one person dedicated to this issue, someone from their prior place of business. After that I had no input on any of the matters. Management was not interested in the institutional knowledge. The only time I was contacted was when a staff adjuster had gone to the appropriate resource, who failed to help, then they called me for assistance. I never refused even though it was not my job.

As we all know, everyone does a job a little different. We all see things in a different way. Adjusting claims is anything put precise. Authoring the technical help bulletins and then receiving feedback from adjusters located throughout the US with very diverse backgrounds proved to be difficult even within a structured company with set guidelines of operations. Independent adjusters introduce even more variables. The process and procedures must be designed to deal with the variables or else the system will fail. I believe anyone working for that vendor in Katrina will agree there were many failures in the process and procedures. The system was never tested with adjusters prior to deployment for Katrina.

It would be nice to know information like this prior to accepting a assignment with a vendor, but I do not know of any vendor that would be candid in discussing their operations in an open manner.