PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 10/17/2008 12:15 PM by  Tom Toll
Need HELP - Photos won't upload into Integriclaim
 8 Replies
Sort:
You are not authorized to post a reply.
Author Messages
HurricaneTracker
Guest
Guest
Posts:7


--
09/10/2008 9:22 AM

    I need help asap - My photos won't upload into MSB.  I am not new to MSB.  I have never had this problem before.  My photos did upload yesterday with no problem.  However, they are not uploading today.  I even called MSB.  They walked me through all the steps.  Still no pics showing up.  I went through 2 techs and neither could figure out what was wrong.  Anyone have a solution?

    nixonjf
    Guest
    Guest
    Posts:20


    --
    09/10/2008 11:12 AM
    If it worked yesterday and not today the issue is likely not MSB unless they updated something overnight, and I suspect they'd have told you if that was a potential issue.
    Can you upload picture into Word or other prgrams? That will tell you if the issue is isolated to IC.
    Did you try clearing your temp files, full reboot, etc.?
    I use crap cleaner (www.ccleaner.com) and this does a good job of keeping these types of gremlins away.
    John Nixon
    Jud G.
    Advanced Member
    Advanced Member
    Posts:509


    --
    09/10/2008 10:32 PM

    Older versions of ic had trouble getting files from my hard drive when they were several folders down.  When I figured it out, I resorted to saving them on my desktop or in an area closer to the surface. 

    file size could be an issue and if you need help resizing them, go here and scroll down to the photo resizer.

    Then it could be a problem with the software program.  If so, you could reinstall the program.

    I know what you're feeling. Good luck and I hope it get's resolved.  Let us IC users know what the problem was when you figure it out.

    Tom Toll
    Moderator & Life Member
    Senior Member
    Senior Member
    Posts:1865


    --
    09/11/2008 4:22 PM

    I, like John, use CCleaner on a daily basis. It is an excellent freeware program, good enough is contributed $20.00 to them to keep it going. Your problem is unusual. Resizing them may or may not do it. I know IC will not load a large pic, so that could be your problem if you shot anything over 640x480. You may have to do a re-install if the problem is not showing up in IC utilites. If you have not run utilities, do so.

    Success is not final, failure is not fatal: it is the courage to continue that counts.
    Roy Estes
    Member
    Member
    Posts:155


    --
    09/11/2008 4:51 PM

    I used to have same prob loading to ic, (640x480) so instead of pulling from camera to ic, i made file on desktop, loaded from camera to desktop file, and from desktop file to ic, sometimes wont load 1st try, but always on second try. Hope that helps.

    "Each of us as human beings has a responsibility to reach out to help our brothers and sisters affected by disasters. One day it may be us or our loved ones needing someone to reach out and help." RC ESTES
    Roy Estes
    Member
    Member
    Posts:155


    --
    09/11/2008 5:18 PM

    I can also say that Tom and Janice know more about IC than most of their Support Staff does. Ill bet Tom, has helped develop IC as much as he has been on with Their Support all the way to the CEO. Probobly should get a check er two from them ....... Ill split it with Ya Tom. Ha Ha

    "Each of us as human beings has a responsibility to reach out to help our brothers and sisters affected by disasters. One day it may be us or our loved ones needing someone to reach out and help." RC ESTES
    ezshrink
    Guest
    Guest
    Posts:1


    --
    10/12/2008 2:10 PM
    Try the site ezshrink.com the site works with their users.
    tburfine
    Guest
    Guest
    Posts:5


    --
    10/16/2008 7:24 PM
    Look at pixsizer, its a free tool for making the files smaller in size.
    Also look to see if you have any special characters in the file path

    !@#$%^&*()

    are your special characters
    Tom Toll
    Moderator & Life Member
    Senior Member
    Senior Member
    Posts:1865


    --
    10/17/2008 12:15 PM
    VSO Image resizer is also good. One thing I like about it is, you can resize all your images at one time, not individually. It is a free tool.
    Success is not final, failure is not fatal: it is the courage to continue that counts.
    You are not authorized to post a reply.


    These Forums are dedicated to discussion of Claims Adjusting.

    For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines: 
    • No Advertising. 
    • No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or others to respond. Any post that looks like trolling / poaching will be removed.
    • No Flaming or Trolling.
    • No Profanity, Racism, or Prejudice.
    • Terms of Use Apply

      Site Moderators have the final word on approving / removing a thread or post or comment.