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Last Post 09/09/2008 11:06 PM by  Roy Estes
IntegraClaim
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okclarryd
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Posts:954


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07/24/2008 9:08 PM

John, et al

In my humble opinion, Integraclaim has become so corrupted and changed from the original DDS that any reinvention of the wheel would be a major improvement.

Unless, of course, it's just a little mayonnaise and bread with no substance in the sandwich

Larry D Hardin
upandover
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Posts:3


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07/28/2008 8:23 AM

As a previous developer at the New Berlin office a few years ago, I can confirm Integriclaim was written in Borland Delphi and does use Paradox on the desktop.

Most of the back-end server systems were being iteratively updated to C# .NET code. IntegriClaim Express (the web application) was written in C#, ComCentral had components here and there ported to C#.

I suspect the new software on the desktop may be written in JAVA since the MDA technical staff which reviewed the software back in 2005 were JAVA centric; however, it is also possible the software could be written in C# as well - since there was a history at the New Berlin office of using .NET.

There was talk of using Delphi .NET, however, I believe the consensus was to move away from Delphi syntax to C# or JAVA, and MDA's review may have swung the door to JAVA regardless.

I will say there was talk of the New Berlin development staff simply supporting the old Delphi code until the MDA development house in Canada could roll out a new Java-based product.

In any event, I'm quite sure the new product will be sound and solid - as MDA has a long history of technology products used in the defense and geospatial information industry, so the new product development will have benefited from a far better iterative development and testing process, and superior systems design.

Tim_Johnson
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07/28/2008 8:34 AM
That's what I was thinking.
Tim Johnson
Tom Toll
Moderator & Life Member
Senior Member
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07/28/2008 8:57 AM

I am tired of thinking about it and hearing about it.  I just want to see it done. I know sofware development is difficult at best, but they need to roll it out ASAP to save customers. For five years I have heard of changes for the better to be made, then we lose money in the Katrina event due to the failure of ComCentral. Talk is cheap, action is solid. I would love to see some action.

Success is not final, failure is not fatal: it is the courage to continue that counts.
Gale Hawkins
PowerClaim.com
Member
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Posts:386


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07/28/2008 11:39 AM

www.homeinspectorsuk.co.uk/

From the financial press MDA has put a lot of money/resources in to HIP (Home Inspection Packs) industry and will control a good sector of the UK market. At the PLRB 2008 I was told MDA has MSB developing solutions for the UK market. You can read the UK laws that mandates the HIP industry so it is a captive market. While the credit in the UK is currently tight this industry does not look so good and weaker players are currently leaving which will be good for MDA/MSB in the end I expect.

From what I can gather the US claims handling industry had never been mentioned as a factor in the profits of MDA but the HIP industry and its future impact on the long term financial health of MDA is discussed on a regular bases. We will see if MDA puts it focus on the markets where the financial press has their focus. MDA stock is held by major Canadian pension plans since it is one of the world class Canadian companies to own.

 

JohnTuttle
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08/28/2008 10:37 AM

I've run into a brick wall with MSB IntegriClaim support.  After my initial activation last Saturday, I have not been able to communicate with ComCentral.  I have a Vista 32-bit machine.  I can get to the internet.  I can send and receive email with attachments.  Here's the solutions I've been given:  Antivirus programs (removed), Windows Firewall (turned off), Compatibility tab to run as XP (done), Internet connection too slow (tried faster connections).  I also added IC claim exe to the firewall exceptions.  I'll receive an install disk today, so I haven't been able to uninstall and reinstall.

I was told third hand that someone at MSB tech support has the work around.  They deny it.  I've been on the phone with them for 6+ hours.  I've tested my laptop with very good internet connection 3 mbs and it won't download.

Help!  Does anyone have any other ideas for me?     Thanks in advance.

 

johnpostava
SIMSOL.com
Member
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Posts:140


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08/31/2008 11:31 AM

My guess is that it is not MSB but something in your computer configuration that is conflicting with their application.  It could be VISTA, any firewall, anti-spam, email blocker or anit-virus system currently running in the background and not known to you.  The way we handle such problems (rare in our case but it does come up time to time) is the turn all of these applications off and try to run the non-running app.  If you are sure EVERYTHING is off and you have a clean boot up and the non-running app is still not working, it may be the way the operating system is running on your computer.

Even though VISTA is the newest OP, we still recommend XP whenever possible.  Hope MSB tech support steps up to the plate and work with you.  As a last resort you may have to send them your laptop or give them access remotely and let them reconfigure it correctly.  We have had to do this with several of our users and achieved much success.

roni
Guest
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Posts:25

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08/31/2008 11:49 AM

I had this problem using integri a while back. There is a work around that involved manipulating a file in MSB. Tech support should be able to help but too often they just blame your system and say "no one else is having the issue". Good luck with them.

The answer that will solve all of your integri problems

is quite simple.....

  SIMSOL  

 

swink_d
Member
Member
Posts:96


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09/02/2008 1:35 AM

I had an issue like this

 

It turned out to be a component in my Operating System XP that required the settings being changed   I wand to say BDE admin settings, but that may not be correct

MSB tech walked me through the fix

Perry_G
Guest
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Posts:1


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09/09/2008 12:10 PM

The only true pen based property claims estimating system is Symbility Mobile Claims. www.symbilitysolutions.com designed from the ground up for tablet and slate users, Symbility Mobile Claims users can capture the entire scope, photos, diagram, audio dictation and and written call outs without the use of a keyboard. Plus capturing your measurements with a Disto range finder and feeding into your Mobile Claims diagram couldn't be easier.  Craftsman residential and commercial cost data used and updated monthly and sometimes daily. Do it all and present to the insured on the spot  for signature. Yes, the insured can accept and sign on your tablet. You can purchase decent, reliable tablets now for under $1000. So what's your excuse?

Visit our web site 24/7 to register and/or activate your new Symbility account. You will only be billed for your usage on a per claim basis. No contract. Web training availabe.

 For more information about Mobile Claims visit our web site or call 1-866 - Symbility.

Perry

Roy Estes
Member
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Posts:155


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09/09/2008 11:06 PM

MSB IS EASY TO USE, I USE IT DAILY, IF ANYONE HAS PROBS LET ME KNOW AND ILL SEE IF I CAN MESS YOU UP, CONFUSE YOU OR HELP YOU! HEHEHEHE!

"Each of us as human beings has a responsibility to reach out to help our brothers and sisters affected by disasters. One day it may be us or our loved ones needing someone to reach out and help." RC ESTES
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