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Subject: MSB, a new beginning

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Tom Toll

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Posts:916

05/03/2008 4:32 PM
Roger, I understand part of your comment, but not all. Could you elaborate a bit more.

Success is not final, failure is not fatal: it is the courage to continue that counts.

James Simmons User is Offline

Posts:7

05/06/2008 10:43 AM
Not sure this is the right forum or thread ( not a blogger) but I just spent 4 weeks trying to fix the commercial valuator in Integra. Seems the old Borland files will not allow overwrite (error 1714). I ran a Microsoft installer clean up/ select borlans installation and delete. Then run MSB installation SUPPORT and select BVS. For those handling alot of commercial claims this is an easy fix to a most frustrating upgrade to the 8.2 I used this download for the installer clean up utility. I cannot validate the website and I ran it at my own risk. http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 James W. Simmons Adjuster Dallas, TX

Roger Smith User is Offline

Posts:15

05/08/2008 2:25 PM
Further explanation. From 2003 to 2005, one of my responsibilities was to work with MS/B in integrating IC with the companies proprietary database, as well as techical help for the staff adjuster within the company. I authored numerous Technical Help Bulletins within the company during that time. When new management came in, they decided to bring in one person dedicated to this issue, someone from their prior place of business. After that I had no input on any of the matters. Management was not interested in the institutional knowledge. The only time I was contacted was when a staff adjuster had gone to the appropriate resource, who failed to help, then they called me for assistance. I never refused even though it was not my job. As we all know, everyone does a job a little different. We all see things in a different way. Adjusting claims is anything put precise. Authoring the technical help bulletins and then receiving feedback from adjusters located throughout the US with very diverse backgrounds proved to be difficult even within a structured company with set guidelines of operations. Independent adjusters introduce even more variables. The process and procedures must be designed to deal with the variables or else the system will fail. I believe anyone working for that vendor in Katrina will agree there were many failures in the process and procedures. The system was never tested with adjusters prior to deployment for Katrina. It would be nice to know information like this prior to accepting a assignment with a vendor, but I do not know of any vendor that would be candid in discussing their operations in an open manner.

Tom Toll

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Posts:916

05/09/2008 8:00 PM
James, you were not the only one with this problem. I did, however, take a different approach. I wanted MS/B to fix the problem, so I gave them control of my laptop and watched them do it. At least they had one good tech, a very nice lady, that knew the problem and how to fix it. Paying them as much as we have to, I want some return on my investment by making them fix their own problems. Thanks Roger for the information.

Success is not final, failure is not fatal: it is the courage to continue that counts.

Tom Toll

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Posts:916

07/23/2008 5:24 PM
Still waiting on that super dooper program from MS/B. With the money we are having to pay those people, they sure need too make improvements, big improvements. Anyone heard anything about the new and improved, as seen on TV, program?

Success is not final, failure is not fatal: it is the courage to continue that counts.

Gale Hawkins User is Offline

PowerClaim.com

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Posts:335

07/23/2008 5:42 PM
Tom back in March at PLRB in Boston Scott said it would be out in August to some and a mass roll out at the end of the year. He said it will be nice. Maybe you will be getting some reports from the field in a few weeks if the beta version schedule has not changed.

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