Friday, July 25, 2008
Pasco Claims
Current Topics


Catastrophe Central
Subject: MSB, a new beginning
Prev Next
You are not authorized to post a reply.

Page 4 of 7<< < 1234567 > >>
AuthorMessages
Ray HallUser is Offline
Adjuster
Houston, TX
Member
Posts:708


03/26/2008 2:24 PM  

This is kinda on topic. Ah this history of adjusters and contractors agreeing on a set of unit prices that would be a real benifit to policyholders who could get their dwelling repaired for the estimate by the adjuster who moved on days, weeks or months ago. The estimates are not useless as they do outline the scope of damage, and this is a very big point to get to the bottom line figure.

This is a general statement, but I would say 90% of all contractors who do restoration work will agree with the adjusters estimate. In the auto crash estimating field 99% of the repair shops will agree with the insurance auto appraiser; however, supplements are very common, but do not require a reinspect as a help desk is available in the call center for these justified supplements.

The repair people require a profit to do very good work and are entitled to make more than the handy man. The dwelling repair business has to police themselves or this will spiral out of control like health care cost in a hospital. Both sides need each other to survive. "Can,t we all just get along"

John PostavaUser is Offline
SIMSOL.com

Member
Posts:85


03/26/2008 3:03 PM  
I suppose back in the days before computers auto estimates varied between auto adjusters and body shop estimators. The insurance industry was able to set standardized pricing in the auto arena. Another example of "you will do it for this price or you won't get our business". IMHO I don't think this would have been possible without computers. Today it is happening with property claims and unless the larger restoration contracting networks wake up and see what is happening now that ISO is in the mix, they too will be working from a single cost database determined by the carriers. Sure, contractors need to be able to work to pay their livings but in the end, if my home burns down and there is a 10-20% difference between the adjuster's estimate and the contractor's (with the adjuster's being lower), human nature tells me to go with the contractor's numbers. They are the ones living and dying by the numbers - not the adjuster. Carriers need contractors but if restoration contractors don't begin to draw the line with regards to fair and equitable pricing, they will become the body shops of construction industry
John BlakesmithUser is Offline

Member
Posts:18


03/27/2008 2:48 PM  
Ray and John, I can understand completely what you are saying. I am normally very satisfied with the end result of the pricing databases used in the claims/contractor relationship. I can see however the pitfalls of where it could lead as is explained..Software pricing though may be the lesser of 2 evils as it protects against price gouging by hit and run storm contractors and salespeople. I met a farmers adjuster in Charles City Iowa in 04 that used Simsol as he said he normally did flood claims. A IA that became a close friend of mine suggested Powerclaim as a secondary system to use as a comparables system as they were offering a 30 free trial. I went to do this on this particul;ar Pilot cliam but the most recent promo is over I guess.

Anyway on my original post, Allstate is taking the claim out of Pilots cat teams hands I guess and going to work it out with me.

Thank You also Bob for helping me the best you knew how with limited information.

John E Blakesmith
Larry HardinUser is Offline
Adjuster
Oklahoma City, OK
Member
Posts:287


03/27/2008 7:48 PM  
Bob, John, John et al,

I worked Good Hands claims through Pilot for many years and had many issues with pricing and estimate totals. MSB pricing reads like the Sunday comics. There are "multipliers" that must be applied for the estimate to be reasonably accurate for the region's pricing. These "multipliers" vary from region to region.

I would suggest, contractor John, that you contact the adjusters' supervisor and ask if his estimate might be reviewed for accuracy and ask if you could provide yours and then offer to reconcile the estimates to the prevailing material and labor costs.

From way over here, it seems that there may be a communication issue.

Allstate and Pilot really do want to pay the claim in accordance with their guidelines and the area's pricing.

Having addressed that..............I currently am an estimator for a large dealership here in Okc and the carriers do NOT dictate pricing to us. We do provide estimates that are written to comply with their guidelines but we get paid for what we do. It all falls back to communication between the repairman and the adjuster. If we charge for something that we did, we get paid. It's that simple. We have audits and reinspections and all that and those folks are just as welcome as the poor guy that comes in off the street with no collision coverage.

So much for the carriers controlling the industry. We control our own destiny and look forward to going to work every day.

Happy trails


Larry D Hardin
Tom TollUser is Offline
Life Member
Moderator
Member
Posts:831


03/27/2008 8:24 PM  

We just got the 1st quarter data base from Integraclaim.  We have worked a number of claims and the problem is, it keeps saying, no zip code recognized for that area. Damn, Little Rock, AR and they cannot recoginize a zip code. Something bad wrong somewhere. I have no idea what database they are using for a specific area. I just hope they are right.


Success is not final, failure is not fatal: it is the courage to continue that counts.
Bob HarveyUser is Offline
Gold Member
California, Central Coast
Member
Posts:328


03/27/2008 8:43 PM  
Posted By Tom Toll on 03/27/2008 8:24 PM

...they cannot recognize a zip code. ...I have no idea what database they are using for a specific area. I just hope they are right.

I called tech support about that twice when I started using that software a few months ago (I am fairly new to MSB) and they just said "don't worry about it - disregard the message". But if the pricing is off, it doesn't give you a warm and fuzzy feeling that the message doesn't mean anything just cuz someone on the phone told you so.

I have been on the phone with them frequently and some of the tech support people would also say their database doesn't have labor by various trades (extra time to "tie in" to existing) but then you get off the phone and find it hiding in another part of the database. So if their own people don't know that... can you trust them on the zip code thing... People get religious about their estimating software, and I know some adjusters throw rocks at Xactimate. But I know right now I have 3 price lists downloaded for my specific area, and if I go south a bit to Santa Barbara, CA it is just a matter of using that database when I set up the estimate, and it is done.

When I get an estimate from another contractor in my area, the first page of an Xactimate estimate has a code that tells you the state, what county or city, what year, and what quarter. On the other hand, with MSB, I will face East and have divine faith that it is recognizing the address I input, and the sausage coming out the other end better taste good to the people receiving it. Maybe they haven't eaten in a while and are hungry...

Mike KunzeUser is Offline

Nebr
Member
Posts:324


03/27/2008 10:04 PM  

Larry, is that dealership one of those combo/franchise things?  Last we heard you were bouncing at the massage parlor.  Around here we have the combo TacoBell/KFC's...so are you at an Earl Shibe/Mindy's Massage type of place?  Would seem to be a natural, and something worth looking into.

Larry HardinUser is Offline
Adjuster
Oklahoma City, OK
Member
Posts:287


03/27/2008 10:58 PM  
We have a special on a "Wax & Polish" that must be experienced to believe!!

Larry D Hardin
John BlakesmithUser is Offline

Member
Posts:18


03/28/2008 12:33 AM  
Larry,I believe the problem is getting solved. I'm giving Allstate the benefit of the doubt they'll do the right thing in advance. Pilots manager to the young adjuster refuses to communicate as he has a behaviour problem towards contractors. I called the N Oregon office of Allstate itself and talked to a desk adjuster that was professional,polite and had a willing ear. They are taking it out of Pilots hands and going to work it themselves. He told me the office managers name and gave me her extension. I PDF'd my xactware claim to her and am going to follow up tomorrow morning. I appreciate your reply and all the help from everyone here. I'm a firm believer in what goes around comes around so I always try to treat folks as I would want to be treated.

I also agree with the last few posts Ive read thats unrelated to mine about MSB. The Fl canes and Rita created a lot of new adjusters out of sheer necessity. Everyone has to start somewhere sometime but from what Ive seen and read is MSB sometimes are in the hands of people that don't understand how to work it ( not trained properly...no fault of their own) and it's GIGO (garbage in garbage out) with someone like me on the receiving end to deal with it..

Once again THANK YOU and YOU'ALL

John E Blakesmith
John BlakesmithUser is Offline

Member
Posts:18


03/28/2008 1:20 AM  
PS. I think xactware is user friendly,have heard powerclaim and Simsol also are a lot easier to use than MSB


JB
You are not authorized to post a reply.
Page 4 of 7<< < 1234567 > >>

Forums >Software >IntegriClaim > MSB, a new beginning



ActiveForums 3.7


Adjuster Chat Room Activity
Room:Users
The Den1



MyProfile

Introducing  "MyProfile", your space on CADO, create it, arrange it, share it! 
Click here to create your page!



Search CADO
  Google Custom Search


Home | Bulletins | Classifieds | Forums | Adjusters | Channels | Directory | Cado | Marketplace
Privacy Statement  |  Terms Of Use  
Copyright 1995-2007 by CatAdjuster.org Adjuster to Adjuster