|  | | Author | Messages | |
Tom Toll Life Member Moderator
 Posts:916

 | | 02/21/2007 4:38 PM |
| My HP Pavillion zd7000 is taking a nosedive. I have been pricing laptops for the past 3 days and can find nothing with XP on it, they all have Vista. I understood from one adjuster that Vista does not support Integriclaim, so I called MSB technical and was told this: No, Vista will not support Integriclaim at this time. I was told after installing IC that I could call microsoft and they could guide me to where the system would run, yeah, right. I was also informed that the last part of March that IC had a new program coming out and that it would support Vista. I have heard new program dates before and I am sorry, I don't believe IC. The technician was not sure, so he went to his supervisor to get this information. Now that is what I call an informed technical department. Their technicians don't even know the answer to my question.
Microsoft has had a beta of Vista for months. Why the heck did MSB not download it and make it compatible with Vista, knowing the product was coming out soon. I lost my confidence in MSB during Katrina and am just about through with them. If Cunningham Lindsey were not running their program, I would switch to Simsol or Powerclaim. I do not like Xactware at all. Apparently John and Gayle had the wherewithalls to get it and made sure it was compatible with their systems, hooray for them and good thinking.
steve.fordham@msbinfo.com is the contact I have with MSB. He is the VP of marketing, I believe. I suggest that all users of IC start bombarding him with questions about where MSB is going and why they have not made their program compatible with Vista. Could be they will get tired of our questions and start doing something for the adjuster. | | Success is not final, failure is not fatal: it is the courage to continue that counts. | |
| Jeff Goodman Adjuster Virginia Beach, VA
 Posts:11

 | | 02/21/2007 9:00 PM |
| Dell is still selling desktops with XP since the large corporate clients are still using XP. I had a client order one yesterday. It looks as if the entire Latitude line still has XP available. Just check the Dell website. I cannot get the link to paste correctly. But I imagine that all the retail outlets only have Vista machines. It needs more hardware, which mean more cost. Good luck in your search. Jeff | | | |
| Gale Hawkins PowerClaim.com
 Posts:335

 | | 02/22/2007 10:45 PM |
| Tom thanks for the kind words about Simsol and PowerClaim. While MSB and Xactware may have missed the Vista grand opening and that is causing some stress for adjusters there is the fact that each changed ownership in 2006. Actually the ownership of MSB had changed from Boston Ventures to MacDonald, Dettwiler and Associates Ltd (MDA) before 2006 but Boston Ventures maintained management of MSB through 2005 and as I understand it earned a $90 million bonus for hitting 2005 projections. Perhaps focus can be lost when the dealing is being done. | | | |
| Rick Hansen Adjuster
 Posts:44

 | | 02/23/2007 12:38 AM |
| Tom & Gale,
I have not posted in quite a while but had to get in on the comments above about Vista and IntegraClaim. As I have mentioned before on this site, besides adjusting, I have been developing software for about 40 years and have a good guess as to what is happening here, and it is just a guess. Gale, If you know otherwise, please correct me. For the last 20 years I have been developing software using Bourland Pascal. Bourland's Delphi system is an offshoot of the Bourland Pascal that was created to develop Pascal software under Window's operating systems when Window's 98 came out or possibly earlier. Paradox is a database system by Bourland that will run with Delphi and other software systems.
After installing Integraclaim a few weeks ago, I got some assistance from their technical support and asked them what language they developed it in and was told Bourland Paradox. During a discussion he indicated they do use Borland Pascal which probably means Delphi.
According to documentation on Code Gear's (a division of Borland) web site, Delphi 2007 is out and contains routines to run in Vista. Nothing was mentioned about Paradox. I suspect that the development platform used for Integraclaim has not been updated, or at least not proven to be bug free under Vista. Regardless of what exact version or type of compiler and data base they have developed under, a developer can not just "make it compatible with Vista". The company that produces the compilers and/or platform software to base a software product on, has to first make their software work, beta test it, then give it to the public. This has been a common problem with compilers for years when new operating systems came out. It took quite a few years before Bourland spun off a different version of their software to compile Pascal programs to run them on Linux operating systems. Because of the industry's slow response to new operating systems, it makes it difficult for developers to be ready for new operating systems, and in the case of Linux, has prevented Linux from taking a larger percentage of the customer base from Microsoft. I have not looked at Linux for a couple of years so I may be behind in my knowledge of what is now available.
Even software companies who develop using Microsoft compilers and database systems will quite often have a conversion to go through. For a while, programs were upward compatible. Most Dos programs would run under Win 95 & 98, but then Microsoft changed things up preventing many programs from running under XP. I had systems installed at customer's sites using Lantastic network software, but when XP came out, Lantastic would no longer work. Microsoft also drops earlier products requiring the customers to buy newer versions specifcally programmed to run only on their latest OS. If Vista's internal functions have been changed, the developer could have a substantial job porting their sources to Vista.
I am afraid this might more of an answer than was wanted, but I only know how to give detail explanations when it comes to software.
One additional note: There are many small computer shops around who will sell you a laptop or computer with any OS you want. Some developers carry laptops with swapout drives to change operating systems as needed. Look for a mom and pop store that has one or two computer guru's working there and you should be able to XP, Linux, or even 98 if you still want it. I know of one store in Lakeland, Fl. that I got a quote from for this exact configuration while there in 2004. | | | |
| Gale Hawkins PowerClaim.com
 Posts:335

 | | 02/23/2007 8:28 AM |
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Rick you raised a valid question and may be on target. We know Borland was in its heyday in the late 80’s and early 90’s with nice market share in several areas and while the Borland name has been brought back into use today the company has a very different focus. My early development days about 38 years ago were with RPG-2 and in the early 90’s we were more on the hardware side of technology and starting in 1995 when we got into software development as a company we decided to be basically a Microsoft shop until their operation system falls into disuse which still is years away I expect. While what you mentioned about perhaps the foundational development technology of IntegriClaim not having evolved over the years had crossed my mind I never gave it any serious thought because our own plate is full because even being a Microsoft Certified Gold Partner developer the technology treadmill to stay current seems to get faster and faster. Below is some info on Borland Paradox I read this morning and it does to seem to lend support to your thoughts. We know through others that Ron Pylant was working on DDS during the Northridge earthquake and at that time Borland would have been an attractive option to going the Microsoft route. At NACA in January 2007 some that attended the MSB training class stated they were told in 18 months IC would be replaced with a new system and earlier in this same tread someone by the name Devin Bonaire posted on 12/08/2006 that it would be 36 months and he went into the mindset of MDA today.
If IntegriClaim has boxed itself in not being able to move past the Windows XP operating systems it was not a surprise to them I am sure. After Boston Ventures bought DDS in 2001 and rolled it into the new company called MSB and the founder left the company one can see how the direction could go from producing leading edge technology to then making the bottom line look good so someone like MDA would pay $$$. Based on Tom’s post we will know the bottom line per the MSB rep he spoke with that in the next five weeks they are going to be ready for Vista. If by chance they are locked out of the Vista market for the next three years that will be the same as forever in the world of technology.
Rick thank you for your detailed post and the history lesson as well. Woops the technology treadmill did not stop why I was typing this post so I have to now run to catch up. : )
http://en.wikipedia.org/wiki/Paradox_(database)
Paradox for DOS was a relational database management system originally released by Ansa-Software. In September 1987, Borland purchased Ansa-Software, including their Paradox/DOS 2.0 software. Notable classic versions were 3.5 and 4.5. Versions up to 3.5 were evolutions from 1.0. Version 4.0 and 4.5 were retooled in the Borland C++ windowing toolkit and used a different extended memory access scheme. Paradox is a relational database management system currently published by Corel Corporation. It was originally designed for DOS but a Windows version was released by Borland in 1992. | | | |
| Rick Hansen Adjuster
 Posts:44

 | | 02/24/2007 1:31 AM |
| Gale, I did a little research and it looks like that probably is their problem. IC on my computer contains Borland Data Base which supports Paradox and Delphi, and it appears there are Paradox files being used if I am intrepreting the file extensions correctly. This could slow them down as I guessed. I would like to see them port the software to Linux, but I don't know how big a job that would be. It has been at least 2 years since I researched porting our software to Linux and don't know the status today of the Borland products for Linux. Although I have not used Linux yet, one nice thing about it is that it does not crash like Windows, and is more secure on the internet, and if you have to run a Windows based program, you can crank up Windows as a task running under Linux.
There is a local company (in Plano) that, like us, was developing all of their software in Borland Pascal and I believed used Dos Paradox. The converted to Windows and Delphi but it was a massive effort and if I remember correctly, took them about 2 years to get bug free. They said they hoped they never had to go through such a conversion again. Conversions are never easy, so if these Borland products are not compatible with Vista, they have a big job ahead of them and I wish them success. I would hate to be stuck with such a project. | | | |
| Gale Hawkins PowerClaim.com
 Posts:335

 | | 02/24/2007 6:15 AM |
| Rick last fall at a tradeshow a MSB rep told us he had seen mock up screens of NexGen (as he called it) and at that time a team was gathering user input that would be used when they create the new estimating software solution. This may mean they are investing in new technology if they can not go forward due to the old technology no longer being upgradeable if that is actually the case based on what you were told by a MSB tech. This drives home the fact that developing with tools from companies that change course with no way forward is risky business but 15 years ago Paradox was hot. While Xactimate 24 will not run on Vista due to their using the older MSDE database engine at least they can just replace it with the free and better replacement called SQL Server 2005 Express Edition and keep selling their version 24 as long as they wish without rushing the development a new solution to market. Not everyone is in love with Microsoft but they do take steps to preserve one’s assets. | | | |
| Rick Hansen Adjuster
 Posts:44

 | | 02/25/2007 6:15 PM |
| You are correct when it comes to developing application software. The software I develop and maintain is DOS based and is a dedicated application for fast food Point of Sale processing and includes real time data capturing over the LAN. I don't have any plans to port it to Windows because of the continuous changes in the operating systems and the loss of ability to contol interrupts and the computer. There are others now producing DOS look alike operating systems and there are quite a few after market products to adapt USB hardware to Dos applications.
As I mentioned before, I wish more companies would put their money in developing applications to run on Linux which is a stable OS and does not change like Windows does. | | | |
| linda goodson
 Posts:5

 | | 07/23/2008 4:21 PM |
| How much is Integriclaim when activated? | | | |
| John Postava SIMSOL.com
 Posts:93


 | | 07/24/2008 10:12 AM |
| | I made a tidy living for the 11 years while I adjusted claims using the DOS version of simsol. Even now, 13 years after we released our first Windows version we still have 50 or so users still using the DOS version. Years ago when simsol was having meetings with Marshall and Swift (before the buy-out) the owners told me estimating software was becoming a commodity and the future was in data analysis. Insurance company execs see estimating software systems as basically all the same. Simsol started as a 100% software development company. Now I would say we are 50% develoment and 50% a service business. I commend MSB for taking on the challenge of building a new system from the ground up. I am sure it cost them hundreds of thousands of dollars if not millions. Software development is alot like remodeling your house - it ends up costing you double what you thought and takes twice as long as you planned. I am curious to see the new MSB but they are only re-eventing the wheel and in the current marketplace I seriously doubt they will gain any signifcant additional marketshare or make back their investment. | | | |
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