Posted By Tom Toll on 03/27/2008 8:24 PM ...they cannot recognize a zip code. ...I have no idea what database they are using for a specific area. I just hope they are right. I called tech support about that twice when I started using that software a few months ago (I am fairly new to MSB) and they just said "don't worry about it - disregard the message". But if the pricing is off, it doesn't give you a warm and fuzzy feeling that the message doesn't mean anything just cuz someone on the phone told you so. I have been on the phone with them frequently and some of the tech support people would also say their database doesn't have labor by various trades (extra time to "tie in" to existing) but then you get off the phone and find it hiding in another part of the database. So if their own people don't know that... can you trust them on the zip code thing... People get religious about their estimating software, and I know some adjusters throw rocks at Xactimate. But I know right now I have 3 price lists downloaded for my specific area, and if I go south a bit to Santa Barbara, CA it is just a matter of using that database when I set up the estimate, and it is done. When I get an estimate from another contractor in my area, the first page of an Xactimate estimate has a code that tells you the state, what county or city, what year, and what quarter. On the other hand, with MSB, I will face East and have divine faith that it is recognizing the address I input, and the sausage coming out the other end better taste good to the people receiving it. Maybe they haven't eaten in a while and are hungry... |