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Larry Hardin User is Offline

Adjuster
Oklahoma City, OK
Member

Posts:280

01/21/2008 7:17 PM
Not knocking Dell, but .................... Just before Christmas, I went into a Dell outlet store here in OKC, as there were some ads and some really good deals. The outlet store for Dell, on North May, in Oklahoma City, did not have a Dell in the store. They had all been returned and the store had not taken the sign down. The store manager said they had a 80% return rate and tried to sell me a HP at his cost. He produced the invoice for the computer and said that would be my price. I already have 2 HP's that have stood the test of time and me and I bought the one I thought I needed. Other than that, I know nothing about Dell.

Larry D Hardin

Jon Clark

Posts:2

01/22/2008 11:28 AM

Chart from 2006 PC World Survey

Company

Pct of Cust. Complaints
Mkt Share
Dell

58%
13.9%
Gateway

15%
3.4%
eMachine

8%
-
Apple

7%
4.7%
HP

5%
17.4%
Sony

3%
1.4%
Toshiba

2%
3.8%
Compaq

1%
-
IBM

-
5.9%

ENOUGH SAID

Dan Lichok User is Offline

Southwest

Posts:2

01/23/2008 6:56 PM
My problems are so many, it began with the HD crashing and my struggle to get India willing to send me a new one. I couldn't get it through their thick heads that my computer crashed. He wanted me to have him connect via the Internet into my system, after repeatedly asking for his supervisor, he finally got a clue. They sent the HD with a tech, who told me that all he did all day long was fix problems with dell's, that they kept him busy everyday. After that, the OS went on a trip to some far off place, not once, but twice. each time, I had to have it re-installed along with every program on my computer. Again, the same tech just chuckled when he made his visit. This time, I was stupid enough to allow the Slurpee salesman to connect with my system, only this time, he screwed it up so bad, that none of my programs will work. Contacted tech support and told them that they needed to escalate to a high power, which they told me couldn't be done, as they were the higher power. Advised that if they wanted to play that game, that they would be making a visit to the local court system here in New Mexico and that they wouldn't be happy. Next thing I know, I have a guy from Corporate talking with me wanting to know everything I have had wrong with my system and when he learned of the recent fiasco, he said that I would have a new computer within the week. Two days later, it arrived. Now all I have to do is spend the next few days re-installing all of my software and then transferring any data to the new HD. I'm talking a brand new box with a few upgrades. This doesn't mean I'm a converted Dell believer, but at least for the time being, I will be able to get my work done and keep my clients happy, which is what it is all about.

Gale Hawkins User is Offline

PowerClaim.com

Member

Posts:327

01/23/2008 7:26 PM
Dan that is good that Dell sent you a new computer.

John Davis User is Offline

Posts:38

01/23/2008 8:38 PM
I have a DELL desktop that I purchased four years ago and have been using without problem except for the monitor going out after 3 months, and DELL sent me a new monitor. I replaced an HP Pavilon 7850 with the DELL and I gave the HP to my daughter and it is still being used everyday by her. I also have an HP Pavillion dv4000 that I have not had a problem with. I had an HP scanner and after trying to get the problem corrected with the tech in India I purchased an Epson perfection 2400 PHOTO that has been trouble free. The problen with HP's tech is what led me to purchasie the DELL. The rudest treatment I have ever receive is when I had a problem with my Adobe Acrobat softwere with the their tech that was somewhere in North America. I have some corrupted files on my DELL and will have to clean off the hard drive and reinstall my software in the near future. I will probably use the HP Pavillion dv4000 until it has corrupted files. If I had to replace the DELL I would most likely purchase another HP.

Daniel H

Posts:6

01/27/2008 11:08 PM
well, Dell used to be the almost the cheapest working junk one could afford. The only reason people were buying them is cause they were the lowerst priced with some kind of reputable name. Nowere near the best perfomance, just worked kinda. Reason? cheap components. They got their market share alright... guess it explains the highest # of complains :) Every company I've worked for gave me a Dell notebook which would have a hard drive crash later on. of course i can't afford the time to mail it in, I'd just fix it. After I replaced the drives with seagate (instead of IBM and WD junk they put in) , replaced their burning out screens, faulty ram sticks they ran ok :) thank god they use japanese optical drives. There is one good thing about Dell, there are so many of htem out htere braking down - cheap to by spare parts :) Nowdays I can't say, my upgraded dell is over 2yrs old .. and everybody I know is smart enough to stay away from them. HPs .. I haven't had much luck. The one I bought just died 2 weeks later, I just asked for my money back. It was a piece of junk with a nice screen. I looked around for a nice lappy for work, and really couldn't find anything under $1500 worthy. For us time is money - and the lappy's gotta have the juice to perform and then some :) For solid, well designed machines with quality guts I'd look into ASUS and TOSHIBA. Priced right, build for the road warriers (or kids) they hold their ground. Only problem with TOSHIBA's .. they don't put high performance graphics or Hi-Res screens. Not practical for adjusting. IBM/Lenovo quality has gone south in the couple of yrs ... Sony is too proprietary and too overprices to touch (always have to mail their junk in to get fixed). Fujitsu is ok, but not if you're on the road all the time, it just starts falling apart (plastics are very bad quality). By the way, if anyone is thinking bout an affordable notebook for work: http://www.catadjuster.org/Forums/tabid/60/forumid/27/tpage/2/view/Topic/postid/6635/Default.aspx

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