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Just got 58 new claims, what do I do now?
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Newt, here is a new thread for you or whoever else may be interested. Again, I emphasize that each topic like this should have its own identifiable thread, so as in the event that it develops into anything, and as a result has some future value, it can be found.

Here is the scenario - stick within its framework - consider it 'real' and start to develop your own 'flow' as opposed to relying on others, and offer it up for critique and refinement if necessary. Maybe by the time it has gone through the grinder, if there is sufficient participation, it will evolve into a useful general template.

A fairly significant hail storm ('hail' used because it is the least cumbersome peril regarding the effect the damage has etc) passed through ClaimCity on Thursday May 1/03.

Saturday May 3rd at 9.00AM a vendor called you and after a 'know before you go' chat (which is not part of this thread) you agreed and were deployed by the vendor.

You agreed during the above call on Saturday May 3rd at 9.20AM that you be in ClaimCity - which is 1,200 miles from your home where you took the call - in time to attend the storm orientation meeting at the vendor storm office in ClaimCity, on Sunday May 4th at 8.00PM.

At that storm orientation meeting Sunday May 4th you were presented after the meeting with 58 new claim files at about 10.00PM, and told they were all in one county.

This was your first deployment, and although 40 other adjusters were at the meeting, you only recognize a few other names, and as everyone else leaves the meeting; you are at that point alone and like everyone else have an armful of new files.

You accepted these 58 new files, agreeing with the vendor supervisor, that you would DO the following;

(a) 'contact' all insureds within 24 hours, i.e. by Monday night

(b) 'attend & inspect' all claims within 7 days, i.e. by evening of May 11th

(c) 'close' all claims within 14 days, i.e. by evening of May 18th

(d) 'provide a regular flow' of closed files to the storm office, starting Tuesday May 6th

(e) 'attend' the storm office at least twice weekly

(f) 'call' the storm office at least twice daily

Now, within the parameters of this 'scenario', develop your 'flow' in point form. Starting with the first thing you would do after hanging up the phone from the deployment call, through to being signed off by the vendor on the evening of May 18th or thereabouts.

There is no room in reality for 'maybe & if', stick to the scenario - what is your 'flow'? This thread is NOT about how to adjust a hail claim, it is about leaving home prepared, getting to where you have to be in time, accepting your assignments, and the organization required to complete the tasks. 



Source: Forum Archive Post By Clayton Carr - 36 Replies
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Added: 4/18/2010 Last Update: 4/18/2010
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